Training Associate | Boston

Blank Street; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary and equity-ben

Health benefits

Paid time off

Commute benefits

Parental leave

Bereavement leave

Free coffee & merch

Team events & Regular outings

Job summary

Blank Street in Boston is seeking a Training Associate to elevate barista and shift lead training. You will onboard and accredit new team members, coach in-store, and collaborate with Operations to build capable teams delivering exceptional coffee and hospitality.

The role is in-person in Boston, reporting to the Training and Product Quality Manager, with opportunities to lead new projects and shape the training program.

Qualifications

• 2+ years barista and training experience.
• Experience training within an established brand is a plus.
• Ability to create thoughtful and detailed training content and programs.

Responsibilities

• Oversee, validate, and track each barista's journey through the new hire training program, and work with ops partners to ensure a positive experience for all.
• Lead in-store training, large group trainings at the lab, and facilitate final bar assessments.
• Provide area training support, conduct shift lead training certifications, and assist with product launches.
• Develop unique, actionable reporting to help field leaders identify and implement improvements.
• Maintain in-depth knowledge of all products and recipes to ensure quality adherence in the market.
• Foster cross-functional relationships to build reporting tools for store performance insights.
• Cultivate a learning culture to keep teams motivated, engaged, and passionate about coffee.

Skills

Barista training

Customer experience

Brand training

Content creation

Cross-functional collaboration

Public speaking

Job description

About Us

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

We're looking for a Training Associate to help take Blank Street's barista and shift lead training to the next level. In this role, you'll support new team members from onboarding through accreditation, coaching them in-store and partnering closely with Operations to build confident, capable teams that deliver exceptional coffee and hospitality.

You’ll help drive training results by identifying opportunities for improvement, creating action plans with Operations, and sharing feedback from the field to strengthen our training programs, processes, and standards.

You’ll also lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the Boston market. As Blank Street grows, you'll have the opportunity to take on new projects and help shape the future of training.

We're looking for someone who is passionate about coffee, loves developing others, takes ownership, and thrives in a fast-paced environment. This is an in‑person role based in Boston, MA, reporting to the Training and Product Quality Manager.

What you'll own

• Oversee, validate, and track each barista's journey through the new hire training program, and work with our ops partners to ensure a positive experience for all.
• Support the new hire training program by assisting with in-store training, leading large group trainings at the lab, and facilitate final bar assessments.
• Provide area training support as needed by conducting shift lead training certifications, assisting with new product launches and other key initiatives.
• Drive your stores toward higher product quality standards by conducting robust quarterly assessments for all Boston stores and assist in the development of unique, actionable reporting that will enable field leaders to implement necessary improvements.
• Possess in-depth knowledge of all of our products and recipes enabling you to help maintain recipe & quality adherence in the market.
• Develop and foster cross functional relationships to help build effective reporting tools to provide insight into store performance and drive results.
• Find creative ways to build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn.
• Be an inspirational leader full of coffee knowledge and passion for the craft, knowing how to tailor training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made.
• Support the creation and implementation of cross functional projects that ensure a 5 star barista experience.
• Support the training and development of future Training Coordinators on your team.

What you'll bring

• Coffee knowledge and expertise
• Customer & employee experience obsessed.
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and programs
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Top tier presentation delivery
• Proven ability to work cross functionally with multiple departments
• Proven ability to manage time effectively and prioritize tasks independently
• Strong multitasker with proven ability to balance multiple priorities

Qualifications

• 2+ years barista and training experience
• A master of time management and prioritization
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique

Availability Requirements

This is a full time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.

Benefits & Perks

• $75,000 - $85,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag