Coffee Shop Supervisor

Merlin Entertainments - Corporate; Kansas City (MO); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading entertainment company as a Coffee Shop Supervisor in Kansas City! You'll oversee daily operations, lead a high-performing team, and enhance the guest experience while enjoying excellent benefits including healthcare options and paid time off.

Benefits

Comprehensive medical, dental, and vision coverage

Outstanding paid time off (PTO)

Free entry for friends and family to parks & attractions

401(k) program with company matching contributions

Tuition reimbursement programs

Numerous learning and advancement opportunities

Qualifications

• At least 2 years of guest service experience.
• Proven ability to work on multiple projects simultaneously.
• Schedule flexibility is preferred.

Responsibilities

• Oversee daily operations of food and beverage outlets.
• Train and coach team members to ensure service standards.
• Utilize feedback to enhance guest experience.

Skills

Communication

Motivational Skills

Time Management

Multitasking

Job description

What you'll bring to the team

COFFEE SHOP SUPERVISOR

Job Purpose

Oversee the smooth daily operation of F&B outlets. Develop, implement, and measure quality standards across all food outlets to enhance the customer experience and maximise revenue.

Qualifications & Experience

Key Accountabilities

• Collaborate with the Commercial Manager to achieve departmental goals and drive overall performance in the food and beverage outlet.
• Maintain inventory and ordering processes to optimize stock levels and maximize sales opportunities.
• Support and lead a high-performing team by delivering training, coaching, and ensuring consistent service standards across all touchpoints.
• Utilize feedback from the mystery shopper program and daily surveys to continuously enhance the guest experience and exceed service expectations.
• Contribute to sales growth by developing and implementing innovative experiences, promotions, and expanding product offerings to surpass budgeted targets.

Qualifications/Experience

• At least 2 years of guest service experience.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multitask as necessary.
• Excellent punctuality and time management skills.
• Schedule flexibility is preferred.

Benefits

Benefits of Joining Merlin Entertainments!

• Excellent health care options including comprehensive medical, dental, and vision coverage.
• Outstanding paid time off (PTO) to recharge!
• Merlin Magic Pass: Free entry for friends and family to our parks & attractions.
• Recognition programs and rewards to celebrate your achievements.
• 401(k) program with company matching contributions.
• Tuition reimbursement programs to support further education and career growth.
• Numerous learning and advancement opportunities to grow your skills.

Ready to be part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

USD $18.00 per hour