Coffee Shop Supervisor

Merlin Entertainments; Kansas City (MO); On-site; USD 80,000 - 100,000; Full time

Job summary

Join Merlin Entertainments as a Coffee Shop Supervisor, overseeing daily operations and leading a high-performing team to enhance customer experience. This full-time position offers competitive pay, excellent health care options, and dynamic learning opportunities in the entertainment industry.

Benefits

Comprehensive medical, dental, and vision coverage

Outstanding Paid Time Off (PTO)

Free entry for friends and family to parks

401(k) Program with company matching

Tuition Reimbursement Programs

Numerous Learning and Advancement Opportunities

Qualifications

• 2 years guest service experience.
• Excellent communication and motivational skills.
• Proven track record to work on multiple projects simultaneously.

Responsibilities

• Oversee the smooth daily operation of F&B outlets.
• Develop and implement quality standards to enhance customer experience.
• Maintain inventory and optimize stock levels.

Skills

Communication

Motivational Skills

Time Management

Multitasking

Job description

Join to apply for the Coffee Shop Supervisor role at Merlin Entertainments

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

COFFEE SHOP SUPERVISOR

Job Purpose

Oversee the smooth daily operation of F&B outlets. Develop, implement, and measure quality standards across all food outlet to enhance the customer experience and maximise revenue.

Qualifications & Experience

Key Accountabilities

• Collaborate with the Commercial Manager to achieve departmental goals and drive overall performance in the food and beverage outlet.
• Maintain inventory and ordering processes to optimize stock levels and maximize sales opportunities.
• Support and lead a high-performing team by delivering training, coaching, and ensuring consistent service standards across all touchpoints.
• Utilize feedback from the mystery shopper program and daily surveys to continuously enhance the guest experience and exceed service expectations.
• Contribute to sales growth by developing and implementing innovative experiences, promotions, and expanding product offerings to surpass budgeted targets.
  
  

Qualifications/ Experience

• 2 years guest service experience.
• Excellent communication and motivational skills.
• Proven track record to work on multiple projects simultaneously and multitask as necessary.
• Excellent punctuality and time management skills.
• Schedule flexibility is preferred.
  
  

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work!

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

USD $18.00/Hr.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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