Coffee Shop Shift Leader - Grow, Lead & Earn Tips

Crimson Cup Coffee & Tea; Beckett Ridge (OH); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Tips

Job summary

Crimson Cup Coffee & Tea in West Chester Township, OH, is seeking a Shift Supervisor to lead daily operations, coach team members, and uphold our standards for quality and service.

In this role you will create specialty coffee beverages to company standards, stay ahead of industry trends, and manage opening/closing tasks to keep the store running smoothly. The position emphasizes customer experience, teamwork, and personal growth within a fast-paced retail environment.

Qualifications

• Minimum of two years customer service experience in hospitality or retail industries.
• Specialty coffee/tea lover with a desire to learn and expand industry knowledge.
• Solution-oriented, positive and thrives on overcoming obstacles.
• Loves to 'Focus on Good,' isn't deterred by challenges or unexpected setbacks.
• Strong communication and interpersonal skills.
• Motivated to achieve results.
• Able to multitask with efficiency and urgency.
• Reliable transportation, punctual for all shifts and meetings.
• Ability to lift 40 pounds.
• Ability to work largely standing, moving, bending and reaching.
• Comfortable with wearing a headset, per drive-thru operations

Responsibilities

• Model and coach teammates to provide uplifting customer experiences.
• Create specialty coffee beverages to company standards.
• Ensure baristas continually create specialty coffee beverages to company standards.
• Affinity to stay on top of industry trends and product innovations.
• Execute and oversee store opening and closing tasks to company standard.
• Maintain a clean, tidy and food-safe store environment.
• Shares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffee.
• Maintain positive and professional environment, ability to teach and train baristas.
• Resolve customer concerns and complaints in a timely and uplifting manner.
• Support inventory management, as assigned.
• Support professional development of store team / talent plan

Skills

Customer service

Communication

Multitasking

Reliability

Punctuality

Team leadership

Job description

Crimson Cup Coffee & Tea in West Chester Township, OH, is seeking a Shift Supervisor to lead daily operations, coach team members, and uphold our standards for quality and service.

In this role you will create specialty coffee beverages to company standards, stay ahead of industry trends, and manage opening/closing tasks to keep the store running smoothly. The position emphasizes customer experience, teamwork, and personal growth within a fast-paced retail environment.