Lead Coffee Shop Supervisor — Elevate Team & Guests

Crimson Cup Coffee & Tea; Beckett Ridge (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Crimson Cup Coffee & Tea in West Chester Township, OH seeks a Shift Supervisor to lead daily operations, coach teammates, and ensure a friendly, high‑quality guest experience. You will train baristas, manage opening and closing tasks, maintain a clean, food-safe environment, and help meet financial goals while delivering exceptional coffee.

This role requires customer service excellence and the ability to multitask in a fast-paced setting.

Qualifications

• Minimum of two years customer service experience in hospitality or retail.
• Specialty coffee/tea lover with a desire to learn.
• Solution-oriented, positive and thrives on overcoming obstacles.
• Loves to 'Focus on Good' and overcomes challenges.
• Strong communication and interpersonal skills.
• Motivated to achieve results.
• Able to multitask efficiently.
• Reliable transportation, punctual for shifts.
• Able to lift 40 pounds.
• Stand, move, bend and reach for long hours.
• Comfortable with wearing a headset for drive-thru operations.

Responsibilities

• Model and coach teammates to provide uplifting customer experiences.
• Create specialty coffee beverages to company standards.
• Ensure baristas maintain beverages to company standards.
• Affinity to stay on top of industry trends and product innovations.
• Execute and oversee store opening and closing tasks to company standard.
• Maintain a clean, tidy and food-safe store environment.
• Share coffee knowledge with customers in an approachable way.
• Maintain positive and professional environment and train staff.
• Resolve customer concerns and complaints in a timely and uplifting manner.
• Support inventory management, as assigned.
• Support professional development of store team / talent plan.
• Ensure proper cash management.

Skills

Customer service

Coffee knowledge

Communication

Multitasking

Punctuality

Leadership

Positive attitude

Reliability

Lifting 40 lbs

Drive-thru headset

Job description

Crimson Cup Coffee & Tea in West Chester Township, OH seeks a Shift Supervisor to lead daily operations, coach teammates, and ensure a friendly, high‑quality guest experience. You will train baristas, manage opening and closing tasks, maintain a clean, food-safe environment, and help meet financial goals while delivering exceptional coffee.

This role requires customer service excellence and the ability to multitask in a fast-paced setting.