Shift Supervisor / Manager- Crimson Cup Coffee Houses (West Chester, OH)

Crimson Cup Coffee & Tea; Beckett Ridge (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Crimson Cup Coffee & Tea in West Chester Township, OH seeks a Shift Supervisor to lead daily operations, coach teammates, and ensure a friendly, high‑quality guest experience. You will train baristas, manage opening and closing tasks, maintain a clean, food-safe environment, and help meet financial goals while delivering exceptional coffee.

This role requires customer service excellence and the ability to multitask in a fast-paced setting.

Qualifications

• Minimum of two years customer service experience in hospitality or retail.
• Specialty coffee/tea lover with a desire to learn.
• Solution-oriented, positive and thrives on overcoming obstacles.
• Loves to 'Focus on Good' and overcomes challenges.
• Strong communication and interpersonal skills.
• Motivated to achieve results.
• Able to multitask efficiently.
• Reliable transportation, punctual for shifts.
• Able to lift 40 pounds.
• Stand, move, bend and reach for long hours.
• Comfortable with wearing a headset for drive-thru operations.

Responsibilities

• Model and coach teammates to provide uplifting customer experiences.
• Create specialty coffee beverages to company standards.
• Ensure baristas maintain beverages to company standards.
• Affinity to stay on top of industry trends and product innovations.
• Execute and oversee store opening and closing tasks to company standard.
• Maintain a clean, tidy and food-safe store environment.
• Share coffee knowledge with customers in an approachable way.
• Maintain positive and professional environment and train staff.
• Resolve customer concerns and complaints in a timely and uplifting manner.
• Support inventory management, as assigned.
• Support professional development of store team / talent plan.
• Ensure proper cash management.

Skills

Customer service

Coffee knowledge

Communication

Multitasking

Punctuality

Leadership

Positive attitude

Reliability

Lifting 40 lbs

Drive-thru headset

Job description

Crimson Cup Coffee House- Shift Supervisor

Position: Shift Supervisor

Location: West Chester Township, OH

Crimson Cup Coffee & Tea...

For over 30 years we have been unrelenting in our pursuit to serve an exceptional cup of coffee from bean to brew, to exceed the industry's best practices, and to proudly educate our customers and partners to do better - it's what defines our Focus On Good.

Crimson Cup travels around the world looking not just for partners, but for life-long friends. The pride we take in nurturing relationships we've built within coffee communities around the world is only matched by the responsibility and honor we feel when roasting, preparing and serving those coffees to our customers.

As a rapidly growing company, Crimson Cup and its family of brands is always looking for people who are passionate about coffee and energized by growth. We strive to bring people into the organization that believe in our core values of achieving results, giving back, and having fun!

The Shift Supervisor / Manager role plays a critical part in bringing our mission, core values and coffee partnerships to life by creating and upholding an uplifting environment for employees and customers alike, while also modeling, directing and coaching teammates to achieve operational excellence, financial goals and continuous learning and personal development.

Qualifications

• Minimum of two years customer service experience in hospitality or retail industries
• Specialty coffee/tea lover with a desire to learn and expand industry knowledge
• Solution-oriented, positive and thrives on overcoming obstacles
• Loves to 'Focus on Good,' isn't deterred by challenges or unexpected setbacks
• Strong communication and interpersonal skills
• Motivated to achieve results
• Able to multitask with efficiency and urgency
• Reliable transportation, punctual for all shifts and meetings
• Ability to lift 40 pounds
• Ability to work largely standing, moving, bending and reaching
• Comfortable with wearing a headset, per drive-thru operations

Roles And Responsibilities

• Model and coach teammates to provide uplifting customer experiences
• Create specialty coffee beverages to company standards
• Ensure baristas continually create specialty coffee beverages to company standards
• Affinity to stay on top of industry trends and product innovations
• Execute and oversee store opening and closing tasks to company standard
• Maintain a clean, tidy and food-safe store environment
• Shares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffee
• Maintain positive and professional environment, ability to teach and train baristas
• Resolve customer concerns and complaints in a timely and uplifting manner
• Support inventory management, as assigned
• Support professional development of store team / talent plan
• Ensure proper cash management

***Tips are a significant portion of earnings! ***