Coffee Shop Shift Lead — Craft, Coach & Connect

Starbucks Corp.; West Orange (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Tuition coverage (Starbucks College)

Job summary

Starbucks Corp. seeks a shift supervisor to lead with craft and heart, creating a welcoming coffeehouse for the community. You will guide daily operations, ensure quality beverages and food, and support store safety and courtesy at every shift.

The role emphasizes coaching teammates, managing tasks, and upholding policies while delivering a warm guest experience across busy hours and varied schedules.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.

Responsibilities

• Lead with craft and heart to make your coffeehouse a welcoming space for the community.
• Direct and coach team to ensure quality beverages and food products.
• Uphold store policies, safety and security, cash handling and customer service standards.

Skills

Customer service

Team leadership

Cash handling

Effective communication

Interpersonal skills

Retail knowledge

Job description

Starbucks Corp. seeks a shift supervisor to lead with craft and heart, creating a welcoming coffeehouse for the community. You will guide daily operations, ensure quality beverages and food, and support store safety and courtesy at every shift.

The role emphasizes coaching teammates, managing tasks, and upholding policies while delivering a warm guest experience across busy hours and varied schedules.