Coffee Shop Shift Lead — Craft, Coach & Community

Starbucks Corp.; Town of Oneonta (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Tuition assistance

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, delivering high‑quality beverages and welcoming guest experiences. You will supervise a small team, coach partners, and ensure a store environment that reflects our values and community focus.

This role offers growth through hands‑on development, competitive benefits, and a culture built on service. You will cover varied hours, work with a team, and manage operations while upholding safety and quality standards

Qualifications

• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.

Responsibilities

• Lead shift operations and ensure beverage and food quality.
• Coach and delegate tasks to team members to meet store goals.
• Maintain store safety, cleanliness and customer service standards.

Skills

Direct the work of others

Customer service

Effective communication

Retail environment knowledge

Teamwork

Interpersonal skills

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, delivering high‑quality beverages and welcoming guest experiences. You will supervise a small team, coach partners, and ensure a store environment that reflects our values and community focus.

This role offers growth through hands‑on development, competitive benefits, and a culture built on service. You will cover varied hours, work with a team, and manage operations while upholding safety and quality standards