Coffee Shop Shift Lead — Craft, Coach & Community

Starbucks Corp.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with employer 


Tuition coverage through Starbucks计划

Paid vacation

Sick time

Holiday pay

Job summary

Starbucks Coffee Company is hiring a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will ensure quality beverages and food, uphold safety standards, and model exceptional customer service during busy periods.

You will coach teammates, delegate tasks, and coordinate operations across early mornings, evenings, weekends, and holidays. The role requires punctuality, adaptability, and a collaborative spirit within a diverse store team.

Qualifications

• Attendance and punctuality are required, with or without accommodation.
• Available to work flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Meet store policies and standards, including quality beverages/food, cash handling, and store safety.
• Minimum 6 months of customer-facing experience.
• Ability to coach others and delegate tasks to teammates.
• Knowledge of retail environment and strong communication skills.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Oversee beverage and food preparation to standard recipes or customer adaptations.
• Direct and coach team members during shifts to meet store standards.
• Uphold safety, cash handling, and security procedures.
• Collaborate with teammates to run smooth store operations during all hours.

Skills

Direct the work of others

Learn quickly

Effective communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Coffee Company is hiring a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will ensure quality beverages and food, uphold safety standards, and model exceptional customer service during busy periods.

You will coach teammates, delegate tasks, and coordinate operations across early mornings, evenings, weekends, and holidays. The role requires punctuality, adaptability, and a collaborative spirit within a diverse store team.