Coffee Shop Shift Lead: Craft, Coach & Connect

Starbucks Corp.; Bourbonnais (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Tuition coverage via Starbucks College

401(k) with employer match

Paid vacation and sick time

Job summary

Starbucks Corp. is seeking a shift supervisor who will lead the team to deliver high-quality beverages and food in a welcoming space. You will mentor partners, ensure compliance with policies, and maintain a safe, upbeat store environment that fosters community connections.

The role emphasizes hands-on coaching, efficient shift management, and a commitment to consistent customer service across mornings, evenings, and weekend periods.

Qualifications

• Maintain regular attendance and punctuality.
• Available to work flexible hours including early mornings, evenings, weekends, nights and holidays.
• Six months of customer-facing experience.
• Prepare and coach beverage/food preparation to standard recipes or customized for customers.

Responsibilities

• Lead shift operations, ensuring quality beverages and food.
• Ensure store safety and cash handling.
• Coach and develop team to meet standards.
• Uphold store policies and customer service excellence.

Skills

Team leadership

Customer service

Communication skills

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Coaching/training

Job description

Starbucks Corp. is seeking a shift supervisor who will lead the team to deliver high-quality beverages and food in a welcoming space. You will mentor partners, ensure compliance with policies, and maintain a safe, upbeat store environment that fosters community connections.

The role emphasizes hands-on coaching, efficient shift management, and a commitment to consistent customer service across mornings, evenings, and weekend periods.