Coffee Shop Shift Lead: Craft, Coach & Community

Starbucks Corp.; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition coverage

401(k) employer match

Stock program

Quarterly bonus

Job summary

Starbucks Corp. is seeking a shift supervisor to lead daily operations, ensuring high-quality beverages and food are prepared to standard recipes, while driving exceptional customer service.

You will coach and coordinate 2+ teammates, manage tasks, and uphold store policies. The role requires flexible availability across mornings, evenings, weekends, and holidays in a fast-paced retail environment.

Qualifications

• Six months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Ability to direct the work of others and learn quickly.

Responsibilities

• Lead store operations and ensure quality beverages and food items per standard recipes.
• Direct and coordinate tasks of two or more employees.
• Provide exceptional customer service and ensure policy compliance including cash handling and safety.
• Maintain regular attendance and operate with flexible hours including early mornings, evenings, weekends, nights and/or holidays.

Skills

Attendance

Flexible hours

Customer service

Food/beverage prep

Delegation

Team leadership

Communication

Retail knowledge

Interpersonal skills

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead daily operations, ensuring high-quality beverages and food are prepared to standard recipes, while driving exceptional customer service.

You will coach and coordinate 2+ teammates, manage tasks, and uphold store policies. The role requires flexible availability across mornings, evenings, weekends, and holidays in a fast-paced retail environment.