Coffee Shop GM: Lead Team, Deliver Exceptional Experience

Ziggi’s Coffee, LLC; Loveland (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, Loveland, CO is seeking a hands-on General Manager who leads store operations, builds a strong team, and delivers an exceptional guest experience. You will drive daily execution, coach staff, and develop talent while upholding brand standards and safety protocols.

As a brand ambassador, you’ll set the tone for store culture, optimize labor, scheduling, inventory, and performance metrics, and work closely with owners and leadership to grow the business and mentor future leaders.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Team development

Communication

Scheduling

Inventory management

Customer service

Job description

Ziggi’s Coffee, Loveland, CO is seeking a hands-on General Manager who leads store operations, builds a strong team, and delivers an exceptional guest experience. You will drive daily execution, coach staff, and develop talent while upholding brand standards and safety protocols.

As a brand ambassador, you’ll set the tone for store culture, optimize labor, scheduling, inventory, and performance metrics, and work closely with owners and leadership to grow the business and mentor future leaders.