Coffee & Tea Route Account Representative

Farmer Brothers; Missouri; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid Time Off (PTO)

Location-based pay transparency

Job summary

Farmer Brothers in the United States is seeking a Route Account Representative for route relief. You will ensure customers are in-stock, equipment is clean, and beverage stations meet our standards while representing our coffee and tea portfolio with confidence.

On a Monday–Friday schedule, 7:00 a.m.–4:00 p.m., you’ll deliver, replenish, rotate products, and handle on-route paperwork, invoicing, and collections.

Qualifications

• Customer service background preferred.
• High school diploma or equivalent required.
• Route delivery experience is a plus.
• Mechanical aptitude with company hardware/software.
• Ability to assess needs, listen actively, and communicate clearly.

Responsibilities

• Deliver, replenish, and rotate coffee, tea, and related items on your assigned route.
• Keep stations spotless and equipment functioning; complete at least one CQC daily.
• Resolve issues fast—escalate to the ASM (Area Sales Manager) as needed to protect customer satisfaction.
• Service every account on the daily schedule and maintain accurate route paperwork.
• Handle invoices, route inventory, and collections each day.
• Grow Revenue per Stop by filling distribution gaps, executing seasonal/LTO promotions, applying pricing actions, and holding stations to standard.
• Spot inefficiencies or new opportunities during route relief and notify the ASM.
• Support inventory cycle counts, warehouse duties, and customer initiatives as assigned.
• Learn brewing systems and perform basic adjustments/repairs.
• Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make extra sales calls when time permits.
• Assist as needed with warehouse operations, accounts receivable collections, and customer service activities.

Skills

Customer service background

Route delivery experience

Mechanical aptitude

Excellent communication

Education

High school diploma or equivalent

Job description

• Customer service background (preferred)

Do you enjoy being on the road, solving problems on the spot, and turning everyday service into sales growth? As a Route Account Representative providing route relief, you’ll ensure customers are in-stock, equipment is clean and operational, and every beverage station meets our standard—while representing our coffee and tea portfolio with confidence.

Could This Be You?

• Ready for a Monday–Friday schedule, 7:00 a.m.–4:00 p.m., with overtime when needed


• Hold a valid driver’s license, can pass a DOT physical, and maintain a clean driving record


• Bring a customer-first mindset and a knack for sales on the move

Your Mission

Own the stop. From delivery to display, you’ll manage products, presentation, and performance:

• Deliver, replenish, and rotate coffee, tea, and related items on your assigned route.


• Keep stations spotless and equipment functioning; complete at least one CQC (Cup Quality Check) daily.


• Resolve issues fast—escalate to the ASM (Area Sales Manager) as needed to protect customer satisfaction.


• Service every account on the daily schedule and maintain accurate route paperwork.


• Handle invoices, route inventory, and collections each day.


• Grow Revenue per Stop by filling distribution gaps, executing seasonal/LTO promotions, applying pricing actions, and holding stations to standard.


• Spot inefficiencies or new opportunities during route relief and notify the ASM.


• Support inventory cycle counts, warehouse duties, and customer initiatives as assigned.


• Learn brewing systems and perform basic adjustments/repairs.


• Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make extra sales calls when time permits.


• Assist as needed with warehouse operations, accounts receivable collections, and customer service activities.

What You’ll Need

• High school diploma or equivalent


• Route delivery experience (a plus)


• Customer service background (preferred)


• Foodservice experience (desired)


• Mechanical aptitude with company hardware/software


• Ability to assess needs, listen actively, and communicate clearly


• Proactive, independent, and decisive with strong business judgment


• Relationship-builder who quickly identifies issues, problems, or opportunities

Rewards & Transparency

We’re committed to pay transparency and fair, competitive compensation. Base pay for this role varies with experience and qualifications.

We use location-based salary adjustments to reflect cost-of-living. Higher-cost locations may qualify for a geographic premium based on market data and local economics.

When applicable, your exact pay will be discussed during hiring and aligned to your work location.

• Comprehensive benefits package may include health insurance, retirement plans, and paid time off.


• Our Paid Time Off (PTO) program provides a total leave amount that meets or exceeds state and local requirements where we operate.


• For details on compensation and location-based pay practices, please reach out to Farmer Brothers Human Resources.

Equal Opportunity

Equal Opportunity Employer / Veterans / Disabled