Route Sales Assoc.

Farmer Brothers; Santa Ana (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Farmer Brothers is seeking a Route Sales Associate in Santa Ana, CA. You will deliver, replenish, and rotate beverage station products, ensure in-stock conditions, and provide outstanding customer service on every route.

This full-time position requires a High School diploma or GED and a valid driver's license. You will handle invoices, inventory, and occasional warehouse duties while following The Farmer Brothers Way to Sell to grow customer satisfaction and revenue.

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus.
• Customer service background preferred.
• Previous foodservice industry experience desired.
• Possess a clean and good driving record.

Responsibilities

• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC per day.
• Escalate customer issues quickly to the ASM and ensure customer satisfaction.
• Ensure all customers on a daily set schedule receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Increase Revenue per Stop by identifying and closing distribution voids on core products.

Skills

Route delivery

Customer service

Driving

Education

High School or GED

Job description

Job DetailsLevel: EntryJob Location: Santa Ana, CA 92704Position Type: Full TimeEducation Level: High School or GEDSalary Range: $26.33 - $26.33 HourlyTravel Percentage: Local Driving RequiredJob Shift: DayJob Category: Sales & MarketingThe Route Sales Associate provides route relief as required and is responsible for providing great customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Sells and delivers coffee, tea, and related products to customers as assigned.

Typical Work Schedule: Monday - Friday, 6:00 am - 4:00 pm, Overtime When Needed

Driving Requirements: Valid Drivers License required. Must be able to complete a successful DOT physical

Travel: As part of route relief responsibilities, this role will provide coverage for two locations located within a 100-mile radius and must be able to travel between locations as needed.

Responsibilities

• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
• Responsible for escalating customer issues quickly to the ASM (Area Sales Manager) and ensuring customer satisfaction.
• Ensure all customers on a daily set schedule receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
• Notify ASM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
• Assist ASM on inventory cycle counts, warehouse duties and customer related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty. Make sales calls when time and opportunity allows.
• May perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities.

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus.
• Customer service background preferred.
• Previous foodservice industry experience desired.
• Possess a clean and good driving record.

Personal & Professional Skillsets

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Is aware of impact self has on others.
• Uses active listening and communicates effectively with customers or management.
• Identifies new opportunities and proactively works to grow the business.
• Able to builds rapport and cooperative relationships with customers.
• Uses sound business judgement.
• Able to work independently with little supervision.
• Decision Making skills.
• Ability to work effectively with customers and employees.
• Able to be Proactive.

Equal Opportunity Employer / Veterans / Disabled

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.

The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.

For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.

Equal Opportunity Employer / Veterans / Disabled

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.

The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.

For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.