Coffee & Tea Route Account Representative

Farmer Bros. USA; Lake Lotawana (MO); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plans

Paid time off

Zusammenfassung

Farmer Brothers USA seeks a Route Account Representative to deliver, replenish, and rotate coffee and tea on a set route. You will ensure stations are clean, equipment runs, and daily tasks are completed with accuracy.

Ideal candidates have a high school diploma, route delivery experience, and strong customer service. The role includes upselling, problem-solving on the road, and teamwork to achieve sales goals.

Qualifikationen

• High school diploma or equivalent.
• Route delivery experience preferred.
• Customer service background desired.
• Mechanical aptitude with hardware/software.

Aufgaben

• Deliver, replenish, and rotate coffee, tea, and related items on your route.
• Keep stations clean and equipment functioning; perform daily Cup Quality Checks.
• Resolve issues quickly and escalate to the ASM to protect customer satisfaction.
• Service all accounts on the daily schedule and maintain route paperwork.

Kenntnisse

Route delivery experience

Customer service

Sales on the move

Mechanical aptitude

Communication skills

Ausbildung

High school diploma or equivalent

Tools

Fleet hardware/software

Jobbeschreibung

Coffee & Tea Route Account RepresentativeDo you enjoy being on the road, solving problems on the spot, and turning everyday service into sales growth? As a Route Account Representative providing route relief, you’ll ensure customers are in-stock, equipment is clean and operational, and every beverage station meets our standard—while representing our coffee and tea portfolio with confidence.Could This Be You?Ready for a Monday–Friday schedule, 7:00 a.m.–4:00 p.m., with overtime when neededHold a valid driver’s license, can pass a DOT physical, and maintain a clean driving recordBring a customer-first mindset and a knack for sales on the moveYour MissionOwn the stop. From delivery to display, you’ll manage products, presentation, and performance:Deliver, replenish, and rotate coffee, tea, and related items on your assigned route.Keep stations spotless and equipment functioning; complete at least one CQC (Cup Quality Check) daily.Resolve issues fast—escalate to the ASM (Area Sales Manager) as needed to protect customer satisfaction.Service every account on the daily schedule and maintain accurate route paperwork.Handle invoices, route inventory, and collections each day.Grow Revenue per Stop by filling distribution gaps, executing seasonal/LTO promotions, applying pricing actions, and holding stations to standard.Spot inefficiencies or new opportunities during route relief and notify the ASM.Support inventory cycle counts, warehouse duties, and customer initiatives as assigned.Learn brewing systems and perform basic adjustments/repairs.Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make extra sales calls when time permits.Assist as needed with warehouse operations, accounts receivable collections, and customer service activities.What You’ll NeedHigh school diploma or equivalentRoute delivery experience (a plus)Customer service background (preferred)Foodservice experience (desired)Mechanical aptitude with company hardware/softwareAbility to assess needs, listen actively, and communicate clearlyProactive, independent, and decisive with strong business judgmentRelationship-builder who quickly identifies issues, problems, or opportunitiesRewards & TransparencyWe’re committed to pay transparency and fair, competitive compensation. Base pay for this role varies with experience and qualifications.We use location-based salary adjustments to reflect cost-of-living. Higher-cost locations may qualify for a geographic premium based on market data and local economics.When applicable, your exact pay will be discussed during hiring and aligned to your work location.Comprehensive benefits package may include health insurance, retirement plans, and paid time off.Our Paid Time Off (PTO) program provides a total leave amount that meets or exceeds state and local requirements where we operate.For details on compensation and location-based pay practices, please reach out to Farmer Brothers Human Resources.Equal OpportunityEqual Opportunity Employer / Veterans / Disabled