Coffee House Supervisor: Lead Service & Team Growth

White Lodging; Austin (TX); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/Paid Time Off (PTO) with roll

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition Re

Hotel room and dining discounts

Growth opportunities across multiple酒店

Job summary

White Lodging seeks a Coffee House Supervisor to lead daily coffee outlet operations with a focus on exceptional guest service and smooth workflows. You’ll guide associates, train staff, and maintain brand standards while ensuring a welcoming environment for guests and team members alike.

You’ll manage schedules, assist with payroll and inventory, and uphold safety and sanitation policies. This role emphasizes leadership, quick learning, and a positive, guest-centric culture.

Qualifications

• High school diploma or GED required.
• At least 1 year in customer service with supervisory or leadership experience preferred.
• Strong communication and interpersonal skills for directing and motivating a team.
• Ability to learn quickly and operate espresso machines and POS systems.

Responsibilities

• Oversee the coffee outlet in the absence of the department manager, ensuring smooth operations and guest satisfaction.
• Assist with training, scheduling, and coaching associates to maintain performance standards and a positive team culture.
• Monitor staffing levels, opening and closing duties, and adherence to safety and service procedures.
• Ensure menu knowledge, suggestive selling, and quality standards are consistently upheld by the team.
• Support cash handling, payroll reporting, inventory control, food ordering, and waste tracking.
• Enforce safety, sanitation, and brand standards to create a safe, clean, and guest-focused environment.
• Other duties as assigned.

Skills

Customer service

Team leadership

Communication

POS systems

Training

Scheduling

Operations

Education

High school diploma or GED

Tools

Espresso machines

Cash handling software

Job description

White Lodging seeks a Coffee House Supervisor to lead daily coffee outlet operations with a focus on exceptional guest service and smooth workflows. You’ll guide associates, train staff, and maintain brand standards while ensuring a welcoming environment for guests and team members alike.

You’ll manage schedules, assist with payroll and inventory, and uphold safety and sanitation policies. This role emphasizes leadership, quick learning, and a positive, guest-centric culture.