Coffee Bar Program Lead — Openings & Training

Restaurant Associates; Seattle (WA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Restaurant Associates in Seattle or New York City seeks a Coffee Bar Program Manager to lead the national café program, delivering education, hands-on training, and ongoing support to build a premier coffee program. You will partner with internal teams to design coffee concepts, facilitate café openings, and drive continuous program enhancements aligned with industry trends and client needs.

The role requires onsite presence in either Seattle or NYC, regular collaboration with cross-functional

Qualifications

• In-depth coffee and/or food and beverage industry experience.
• Ability to be located in the Seattle or New York City markets, working onsite 5 days per week.
• Ability to travel quarterly.
• Business development experience is preferred.
• Self-motivation and proactive relationship management skills, as well as openness to receive and deliver thoughtful feedback.
• Excellent prioritization and communication around responsibilities and primary organizational goals.
• Growth mindset and disruptive thinking, with a passion for reaching solutions within a complex and evolving market and helping clients to take their coffee and tea programs to the next level.
• Ability to pull and analyze sales reports.
• Ability to read financial statements and tie strategy/actions to financial performance.
• Experience forecasting short- and long-term sales.
• Experience and proven success working in an entrepreneurial environment; highly attentive with proactive customer service abilities.
• Ability to work independently as well as within a team.
• Ability to achieve subject matter expertise and strong desire for continuous learning.

Responsibilities

• Equipment procurement, installation, and service.
• Café openings.
• Provides ongoing training, education, and community engagement.
• Serves as the single point of contact for Compass, brand, and client partners within all aspects of support for the national café program.
• Ensures the ordering process is executed properly and operational training is sufficient for both the client and local branches.
• Provides reports to on-site contacts and key national stakeholders regarding order status, problem resolution, and ongoing operational execution for the program.
• Maintains an ongoing quarterly training and quality control calendar for onsite baristas.
• Supports an ongoing employee engagement program focused on coffee, tea, and innovative product education.
• Provides timely and detailed training recaps after each training session.
• Partners with Internal Communications and Operational leaders to create team engagement content and initiatives centered around coffee education and guest hospitality.
• Supports the ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner and industry trends.
• Supports the consistent presence at the client site, checking in with the contacts at regular intervals to ensure any issues are resolved in a timely fashion.
• Works with the onsite technician and service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest level.
• Collects data and information for case stories from existing high performing/high-profile accounts and proactively identifies opportunities to grow existing business.
• Identifies and develop coffee and tea ambassadors by market to support quality assurance and quality control store checks.
• Supports the local roasters rotational program in conjunction with national brand partner for all sites: scope includes identifying roasters, product procurement, and distribution, as well as marketing support collaboration as needed.
• Analyzes voice of the customer data to identify areas of opportunity at local and regional level.
• Leverages POS data to inform operational and program recommendations.
• Collaborates with marketing team on the development of LTOs and seasonal beverage campaigns.

Skills

Coffee/bar program experience

Onsite 5 days/week

Travel quarterly

Sales reporting

Client engagement

Forecasting sales

Independent & team work

Tools

POS data analysis

Financial dashboards

Job description

Restaurant Associates in Seattle or New York City seeks a Coffee Bar Program Manager to lead the national café program, delivering education, hands-on training, and ongoing support to build a premier coffee program. You will partner with internal teams to design coffee concepts, facilitate café openings, and drive continuous program enhancements aligned with industry trends and client needs.

The role requires onsite presence in either Seattle or NYC, regular collaboration with cross-functional