Mid/Senior Software Support Engineer

FORTNA; Atlanta (GA); On-site; USD 88,000 - 131,000; Full time

Job summary

FORTNA is a global leader in transforming omnichannel and parcel distribution operations, delivering software-driven solutions to optimize order fulfillment and last-mile delivery. This mid/senior role provides L2/L3 technical support to Fortna clients, drawing on extensive software development, coding, networking, and customer-facing expertise in a fast-paced environment.

You will collaborate with multiple engineering teams to diagnose complex issues, implement timely fixes, maintain quality

Qualifications

• Bachelor’s in computer science or related field.
• Minimum 4+ years of experience with direct software customer support and development.
• Minimum 4+ years of experience in Core Java/J2EE stack.
• Strong experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA.
• Strong experience in writing SQL queries and working with Oracle or any other Database.
• Hands-on experience with Web services and Microservices architecture.
• Strong understand of REST API and unit testing frameworks.
• Strong understanding of distributed architectures and design pattern.
• Time-sensitive, high transaction-based processing experience.
• Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders.
• Team player who works well with technical and non-technical resources.

Responsibilities

• Provide Level 2/3 customer facing technical support.
• Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes.
• Collaborate with the product team to resolve complex problems on a high priority basis.
• Foster a team atmosphere by actively collaborating with other team members.
• Maintain high-quality software source code and documentation.
• Provide remote support and troubleshooting for client systems.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work effectively in a team-oriented and collaborative environment.
• Demonstrate strong interpersonal, organizational, time management, and problem-solving skills.
• Excellent written and oral communication skills.
• Possess exceptional listening and interpersonal skills.

Skills

Core Java/J2EE

Spring Framework

Spring Boot

Hibernate / JPA

REST APIs

SQL / Oracle

Web services

Microservices

Unit testing

Distributed architectures

Communication skills

Customer support

Education

Bachelor’s in Computer Science or related field

Tools

Oracle Database

Job description

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

This Mid/Senior-level Customer Support Software Engineer will be responsible for providing L2/L3 technical support to Fortna clients. This includes utilizing your high degree of experience in software development, coding, networking, and customer facing technical support in a past paced environment. In this role, you will be collaborating with numerous internal and external engineering/development teams to address and resolve customer facing issues quickly.

• This position may require working a full 8 or 10 hour weekend shift. This includes Sat & Sun with 2 to 3 days off during the weekday depending on 8 or 10 hour shift.

Responsibilities:

• Provide Level 2/3 customer facing technical support.
• Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes.
• Collaborate with the product team to resolve complex problems on a high priority basis.
• Foster a team atmosphere by actively collaborating with other team members.
• Maintain high-quality software source code and documentation.
• Provide remote support and troubleshooting for client systems.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work effectively in a team-oriented and collaborative environment.
• Demonstrate strong interpersonal, organizational, time management, and problem-solving skills.
• Excellent written and oral communication skills.
• Possess exceptional listening and interpersonal skills.

Qualifications:

• Bachelor’s in computer science or related field.
• Minimum 4+ years of experience with direct software customer support and development.
• Minimum 4+ years of experience in Core Java/J2EE stack.
• Strong experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA.
• Strong experience in writing SQL queries and working with Oracle or any other Database.
• Hands-on experience with Web services and Microservices architecture.
• Strong understand of REST API and unit testing frameworks.
• Strong understanding of distributed architectures and design pattern.
• Time-sensitive, high transaction-based processing experience.
• Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders.
• Team player who works well with technical and non-technical resources.
• Excellent written and oral communication skills
• Strong interpersonal, organizational, time management, and problem-solving skills.

The base salary range for this role is $87,600 to $131,300. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.