COE Director, Process Excellence & Change (Hybrid)

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 158,000 - 197,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

West Bend Mutual Insurance Company is seeking a Director of Continuous Improvement to establish and mature the enterprise CI capability, governance framework, and operating model. The role partners with senior leaders to embed ownership and execution across divisions while maintaining enterprise consistency and transparency.

The Director will head the Continuous Improvement Center of Excellence, set enterprise standards, coach leaders, and drive improvement initiatives aligned to business

Qualifications

• 10+ years of progressive experience in continuous improvement or related leadership roles.
• Experience leading large-scale cross-functional process improvement initiatives with measurable impact.
• Knowledge of Lean, Six Sigma, Kaizen, value stream mapping, process mapping, and performance measurement.
• Experience working with senior leaders to evaluate processes, influence decisions, and drive change.
• Industry experience in insurance or financial services preferred.

Responsibilities

• Establish and lead the enterprise Continuous Improvement COE.
• Develop enterprise CI methodology, standards, tools, templates, and governance.
• Coach and develop direct reports to build leadership capacity.
• Create a culture of accountability and high performance.
• Define enterprise standards for opportunity identification, prioritization, and sustainment.
• Assess CI maturity and develop capability-building roadmaps.

Education

Bachelor's degree in business, operations, organizational effectiveness, technology

Lean Six Sigma Green Belt or Black Belt certification

Job description

West Bend Mutual Insurance Company is seeking a Director of Continuous Improvement to establish and mature the enterprise CI capability, governance framework, and operating model. The role partners with senior leaders to embed ownership and execution across divisions while maintaining enterprise consistency and transparency.

The Director will head the Continuous Improvement Center of Excellence, set enterprise standards, coach leaders, and drive improvement initiatives aligned to business