Director, Enterprise Continuous Improvement & COE

West Bend Insurance Company; West Bend (WI); Hybrid; USD 158,000 - 197,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend Insurance Company seeks a Director of Continuous Improvement to establish and mature the enterprise CI capability, governance framework, and operating model. You will enable divisions to identify, prioritize, implement, and sustain improvements that improve efficiency, quality, associate experience, customer experience, and business outcomes.

In partnership with senior leaders, you will challenge the status quo, redesign workflows, reduce complexity, and drive a culture of continuous

Qualifications

• 10+ years of progressive experience in continuous improvement, business transformation, operations, process excellence, or related leadership roles.
• Demonstrated experience leading large-scale, cross-functional process improvement initiatives with measurable business impact.
• Knowledge of Lean, Six Sigma, Kaizen, value stream mapping, root cause analysis, and performance measurement.
• Experience working with senior leaders to evaluate processes, influence decisions, and drive change across functions.
• Proven ability to translate complex operational challenges into practical, actionable improvement plans.

Responsibilities

• Establish and lead the enterprise Continuous Improvement Center of Excellence (COE).
• Develop and maintain enterprise CI methodology, standards, tools, templates, and governance.
• Lead, coach, and develop direct reports to manage performance and build future leadership capacity.
• Create a culture of accountability, engagement, continuous improvement, and high performance.
• Define and maintain enterprise standards for improvement opportunity identification, prioritization, measurement, and sustainment.
• Assess organizational CI maturity and develop capability-building roadmaps.

Skills

Continuous Improvement

Lean Six Sigma

Change leadership

Cross-functional collaboration

Process excellence

Education

Bachelor’s degree

Lean Six Sigma Belt certification

Job description

West Bend Insurance Company seeks a Director of Continuous Improvement to establish and mature the enterprise CI capability, governance framework, and operating model. You will enable divisions to identify, prioritize, implement, and sustain improvements that improve efficiency, quality, associate experience, customer experience, and business outcomes.

In partnership with senior leaders, you will challenge the status quo, redesign workflows, reduce complexity, and drive a culture of continuous