Director, Enterprise Continuous Improvement COE

West Bend Insurance Co.; West Bend (WI); Hybrid; USD 158,000 - 197,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

Flexible Spending Accounts

Life and Accidental Death & Disability

Accident and Critical Illness

401(k) Plan with Company Match

Pet Insurance

Paid Time Off

Bonus eligible

Job summary

West Bend Insurance Co. is seeking a Director of Continuous Improvement to establish and mature the enterprise CI capability, governance framework, and operating model.

You will enable divisions to identify, prioritize, implement, and sustain improvements that strengthen efficiency, quality, associate experience, customer outcomes, and business results. In partnership with senior leadership, you will challenge the status quo, redesign workflows, reduce complexity, and build a culture of

Qualifications

• 10+ years of progressive experience in continuous improvement, business transformation, or related leadership roles.
• Experience leading large-scale, cross-functional process improvement initiatives with measurable business impact.
• Knowledge of Lean, Six Sigma, Kaizen, value stream mapping, process mapping, and performance measurement.
• Experience working with senior leaders to evaluate processes, influence decisions, and drive change.
• Proven ability to translate complex operational challenges into practical improvement plans.
• Experience in insurance or financial services preferred.
• Lean Six Sigma Green Belt or Black Belt certification preferred.

Responsibilities

• Establish and lead the enterprise Continuous Improvement Center of Excellence (COE).
• Develop and maintain the enterprise continuous improvement methodology, standards, tools, templates, and governance framework.
• Lead, coach, and develop direct reports to manage performance and leadership capacity.
• Create a culture of accountability, engagement, continuous improvement, and high performance.
• Define and maintain enterprise standards for improvement identification, prioritization, measurement, and sustainment.
• Assess organizational continuous improvement maturity and develop capability-building roadmaps.
• Facilitate a Community of Practice to share best practices across divisions.
• Partner with division leaders to strengthen local ownership and accountability for CI.

Skills

Continuous improvement leadership

Cross-functional collaboration

Process improvement

Lean Six Sigma

Education

Bachelor’s degree in business or related field

Job description

West Bend Insurance Co. is seeking a Director of Continuous Improvement to establish and mature the enterprise CI capability, governance framework, and operating model.

You will enable divisions to identify, prioritize, implement, and sustain improvements that strengthen efficiency, quality, associate experience, customer outcomes, and business results. In partnership with senior leadership, you will challenge the status quo, redesign workflows, reduce complexity, and build a culture of