Code & Records Clerk — Permits & Customer Service

City of Kalamazoo; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Kalamazoo is seeking a detail-oriented secretarial and customer service professional for the Community Planning and Economic Development department. The role involves data entry, records management, and multi-tasking across permit processing and mail handling.

Responsibilities include assisting the public, handling payments, coordinating inspections, and supporting staff with scheduling and reports. Strong typing and office skills are essential in a busy municipal office environment.

Qualifications

• Completion of secretarial studies and at least two years of office/secretarial experience.
• Proficiency in filing, records management, and data entry.
• Ability to learn municipal policies and procedures and apply them accurately.

Responsibilities

• Assist the public at the counter or on the phone while providing information and services.
• Receive and process payments and reconcile daily receipts.
• Process permit applications and maintain records.
• Enter, route and update code enforcement data; assist inspectors with scheduling.
• Schedule meetings, appointments and inspections; prepare correspondence and reports.

Skills

Secretarial skills

Data entry

Customer service

Typing speed

Communication skills

Education

High school diploma

Secretarial training

Tools

Microsoft Word

Excel

Outlook

Job description

The City of Kalamazoo is seeking a detail-oriented secretarial and customer service professional for the Community Planning and Economic Development department. The role involves data entry, records management, and multi-tasking across permit processing and mail handling.

Responsibilities include assisting the public, handling payments, coordinating inspections, and supporting staff with scheduling and reports. Strong typing and office skills are essential in a busy municipal office environment.