Code Enforcement Support Specialist

Jefferson County, Mo Local Government; Hillsboro (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Jefferson County Government seeks a Customer Service Representative to provide comprehensive public-facing support in the Code Enforcement Division. You will handle inquiries, payments, filings, notices, and scheduling with accuracy and confidentiality.

The role requires attention to detail, the ability to use case management systems, and professional interaction with residents and staff. 2 years of related experience and a HS diploma are required.

Qualifications

• HS diploma or GED required.
• 2 years of relevant work experience required.
• May require a valid State Driver’s License.

Responsibilities

• Log and document complaints via phone, email, and walk-ins; verify jurisdiction.
• Schedule inspections and manage calendars; track deadlines.
• Process permit and re-inspection fees; issue receipts and reconcile cash.
• Coordinate follow-up activities and close cases when requirements are met.
• Respond to inquiries about permits and fees; direct complex questions to staff.
• Generate and review inspection reports; ensure data accuracy and timeliness.

Skills

Complaint intake

Payment processing

Case management

Public information

Attention to detail

Education

HS diploma or GED

Tools

MS Office

Case management software

Job description

Jefferson County Government seeks a Customer Service Representative to provide comprehensive public-facing support in the Code Enforcement Division. You will handle inquiries, payments, filings, notices, and scheduling with accuracy and confidentiality.

The role requires attention to detail, the ability to use case management systems, and professional interaction with residents and staff. 2 years of related experience and a HS diploma are required.