Customer Service Representative

Jefferson County, Mo Local Government; Hillsboro (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Jefferson County Government seeks a Customer Service Representative to provide comprehensive public-facing support in the Code Enforcement Division. You will handle inquiries, payments, filings, notices, and scheduling with accuracy and confidentiality.

The role requires attention to detail, the ability to use case management systems, and professional interaction with residents and staff. 2 years of related experience and a HS diploma are required.

Qualifications

• HS diploma or GED required.
• 2 years of relevant work experience required.
• May require a valid State Driver’s License.

Responsibilities

• Log and document complaints via phone, email, and walk-ins; verify jurisdiction.
• Schedule inspections and manage calendars; track deadlines.
• Process permit and re-inspection fees; issue receipts and reconcile cash.
• Coordinate follow-up activities and close cases when requirements are met.
• Respond to inquiries about permits and fees; direct complex questions to staff.
• Generate and review inspection reports; ensure data accuracy and timeliness.

Skills

Complaint intake

Payment processing

Case management

Public information

Attention to detail

Education

HS diploma or GED

Tools

MS Office

Case management software

Job description

JOB SUMMARY

Customer Service Representative

Provides comprehensive customer-facing support across the Code Enforcement Division. Handles inquiries, payments, filings, notices, complaints, scheduling, and public information while ensuring accuracy, confidentiality, professionalism, and adherence to established legal and administrative procedures.

ESSENTIAL JOB FUNCTIONS

• Complaint Intake: Log and document complaints received via phone, email, and walk-in inquiries; verify jurisdictional authority.
• Inspection Scheduling: Assign and schedule inspections in accordance with workload, geographic areas, and urgency; maintain inspection calendars, track critical deadlines, and follow up to ensure inspections are completed within established timeframes.
• Payment Processing: Receive and process permit and re-inspection fees; issue receipts, accurately record transactions, and perform daily balancing and reconciliation of cash drawers and reports.
• Re-inspection Tracking: Coordinate and schedule follow-up activities based on inspection results and compliance timelines; maintain accurate status updates in case management systems; and finalize case closures once all requirements are satisfied.
• Public Information: Respond to inquiries about permits, fee structures, and application processes; identify questions requiring technical expertise and ensure they are directed to the appropriate staff or department for resolution.
• Reporting: Generate and review inspection reports, including open, past-due, and completed cases; analyze data to ensure timely follow-up and accurate tracking.
• Attention to detail: Applies careful attention to detail in processing permits, fees, and inspections to ensure that all information provided to the public and internal teams is accurate, complete, and compliant.

The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.

Position Customer Service Representative

Position Requirements

EDUCATION AND EXPERIENCE – The following are the minimum education and experience required for the position. An equivalent combination of education, training and experience may be considered.

Education

• HS diploma or GED

Experience

• 2 years previous relevant work experience is required.

Licensing

• May require a valid State Driver’s License

SUCCESS FRAMEWORK

The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this role.

• Knowledge of nuisance/property maintenance codes and citation workflow.
• Knowledge of inspection scheduling, fees, and court preparation.
• Knowledge of confidential records practices and retention.
• Skill in using permitting/violation databases and MS Office.
• Skill in composing violation letters, notices, and citations.
• Skill in multi-line phone/front-counter service with tact.
• Ability to schedule, track, and update inspections and re-inspections.
• Ability to interpret ordinances and explain requirements to the public.
• Ability to coordinate with prosecutors, inspectors, and courts.
• Ability to reconcile payments and prepare case packets.
• Skill in maintaining accurate, audit-ready case files.
• Ability to prioritize high-volume complaints and deadlines.
• Skill in producing clear summaries and monthly reports.
• Ability to de-escalate difficult interactions professionally.
• Ability to work independently and maintain attention to detail.

EQUIPMENT AND TOOLS

Computer; Microsoft 365; permitting and code enfocment software; scanner; copier; printer; phone; GIS software

WORK ENVIRONMENT

• Office setting; frequent public contact; sitting/standing; steady, deadline-driven pace.
• Some situations may require early morning or late evening hours.

* PHYSICAL ABILITIES -

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work requires the ability to sit, stand, walk for extended periods of time.
• Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
• Work requires the ability to grasp, pull, push, and reach.
• Work requires the ability to climb and balance.
• Work requires the ability to talk, hear, listen, and comprehend.
• Work requires the ability to drive and/or operate mechanical equipment.
• Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors
• Must be able to lift up to 50 pounds.
• Work requires the ability to stoop, kneel, crouch, and/or crawl.

Shift -not applicable-

Normal Entry Salary $18.24 per hour

Salary Range

EOE Statement Jefferson County Government is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, physical or mental disability, genetic information, protected veteran or uniformed servicemember status or any other characteristic protected by local, state or federal law.

This position is currently accepting applications.