Cocktail Server - Palm Tree Club KC

ENT1009ECIL; Kansas City (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

Live! Hospitality is seeking a Cocktail Server in Kansas City to deliver exceptional service in a fast-paced venue. You will present menus, take orders accurately, manage bar and lounge setups, and maintain cleanliness across stations.

The role requires night/weekend availability and strong guest relations. Experience in beverage service and knowledge of liquors is preferred. Training includes alcohol awareness and food handling, with opportunities to engage in team-driven service standards and

Qualifications

• Minimum 1 year serving in a fast-paced food and beverage venue.
• Knowledge of liquor brands, beer, wine, champagne, and non-alcoholic beverages.
• Must meet state legal age requirements.
• Must have strong communication skills.
• Must be courteous, pleasant and hospitable.
• Alcohol awareness certification and/or food service permit as required by local or state agency.
• Able to take, record and enter all guest orders using correct table and position numbers.
• Able to calculate split checks and tips per policy.

Responsibilities

• Maintain professional appearance standards as directed.
• Anticipate and accommodate guest needs.
• Provide professional and exceptional service.
• Present menus, answer questions and suggest items.
• Inform guests of specials with prices.
• Solicit allergy or dietary restrictions from guests.
• Enter orders into the POS system.
• Ensure delivery of all food and beverages to guests.
• Maintain cleanliness of stations and venue.
• Communicate needs to Front-of-House/Heart-of-House and management.
• Set up cocktail lounge/bar and side stations; perform opening/closing duties.
• Stock side-stations with supplies; perform side-work.
• Report breakage or damage to management.
• Attend daily pre-shift meetings and trainings.

Skills

Strong communication

Courteous

Hospitable

Team player

Job description

Duties and Responsibilities: including but not limited to

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers question and makes suggestions for all beverage and food items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enters all orders into the POS system.
• Ensures the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food and beverage menus.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Follows proper cash/payment card procedures.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all lounge furniture is clean and free of debris
• Sets tables with proper settings
• Stocks side-stations with prescribed supplies
• Performs opening & closing side-work as instructed
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-shift meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.
• Works as part of a team and provides help and support to all team members.

Training Requirements:

• Live! Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certification

Cocktail Server Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue, preferably a nightclub or lounge environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must have strong communication skills.
• Must be courteous, pleasant, and hospitable.
• Alcoholawareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Able to take, record and enter all guest orders, using correct table and position numbers.
• Able to calculate split check payments and calculate tips based on tip policy and procedure."
• Able to work nights, weekends, and/or holidays.

The Cocktail Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts,boxes, bottles, etc.).
• Must be able to efficiently and safely stand andmoveabout theentire facility during each shift.
• Bending,stooping, kneeling, lifting.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Live! Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Live! Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.