Cocktail Server - PBR Orlando

Live! Hospitality & Entertainment; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

A prominent hospitality venue in Orlando is seeking a part-time Cocktail Server to deliver exceptional service. Responsibilities include maintaining cleanliness, taking orders, and ensuring guest satisfaction. Candidates should possess strong communication skills and a year of experience in a related role. Alcohol awareness and Food Handling certifications are required.

Qualifications

• At least 1 year serving in a fast-paced food and beverage venue.
• Able to work nights, weekends, and/or holidays.
• Meet state legal age requirements for serving.
• Strong communication skills and courtesy.
• Alcohol awareness certification and/or food service permit as required.

Responsibilities

• Maintain professional appearance standards.
• Anticipate guest needs and provide exceptional service.
• Ensure cleanliness of assigned stations.
• Enter orders accurately into the POS system and ensure timely delivery.
• Follow all procedures for bottle service and cash handling.
• Maintain cleanliness of assigned stations and venue.
• Communicate guest needs to front-of-house, heart-of-house staff, managers and chefs.
• Set up lounge/bar areas and perform opening/closing side-work as directed.

Skills

Strong communication skills

Knowledge of liquor brands and beverages

Team player

Courteous and pleasant demeanor

Education

Alcohol awareness certification

Food Handling Certification

Job description

Responsibilities

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provide professional and exceptional service.
• Presents menus, answers questions and makes suggestions for all beverage and food items.
• Informs guests of all food and beverage specials, with prices.
• Solicit allergy or dietary restrictions from each guest.
• Enter all orders accurately into the POS system.
• Ensure the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possess in-depth knowledge of all food and beverage menus.
• Serve all alcoholic beverages in accordance with state regulations and alcohol awareness training standards.
• Follow all company procedures when providing bottle service.
• Follow proper cash/payment card procedures.
• Comply with Department of Health and company sanitation standards.
• Accurately complete end-of-shift financial procedures.
• Communicate the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly set-up cocktail lounge/bar and side stations, perform side-work and other opening/closing procedures as directed by management, including:
  • Ensuring all lounge furniture is clean and free of debris
  • Setting tables with proper settings
  • Stocking side-stations with prescribed supplies
  • Performing opening & closing side-work as instructed
  • Reporting all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-shift meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.
• Works as part of a team and provides help and support to all team members.

Training Requirements

• Live! Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certification

Cocktail Server Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue, preferably a nightclub or lounge environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must have strong communication skills.
• Must be courteous, pleasant, and hospitable.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Able to take, record and enter all guest orders, using correct table and position numbers.
• Able to calculate split check payments and calculate tips based on tip policy and procedure.
• Able to work nights, weekends, and/or holidays.

The Cocktail Server position requires the ability to perform the following

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Bending, stooping, kneeling, lifting.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Live! Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Live! Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Restaurants