Cocktail Server - Palm Tree Club at Pointe Orlando

Live! Hospitality & Entertainment; Orlando (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

A vibrant hospitality venue in Orlando is seeking a Cocktail Server to provide exceptional service and ensure guest satisfaction. Ideal candidates should have at least 1 year of experience in a fast-paced bar environment and possess strong communication skills. Responsibilities include serving beverages, maintaining cleanliness, and ensuring all guest needs are met. This role requires the ability to stand for long periods and lift items weighing up to 50 pounds. Training provided.

Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue.
• Must meet state legal age requirements.
• Able to take and enter guest orders accurately.

Responsibilities

• Maintain professional appearance and anticipate guests' needs.
• Provide exceptional service and inform guests about specials.
• Ensure cleanliness and setup of the cocktail lounge/bar.

Skills

1 year of serving experience

Knowledge of liquor brands

Strong communication skills

Courteous and pleasant attitude

Education

Alcohol awareness certification

Food service permit or valid health/food handler card

Job description

Cocktail Server - Palm Tree Club at Pointe Orlando

Duties and Responsibilities:

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers questions and makes suggestions for all beverage and food items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enters all orders into the POS system.
• Ensures the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food and beverage menus.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Follows proper cash/payment card procedures.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management.
• Ensures all lounge furniture is clean and free of debris.
• Sets tables with proper settings.
• Stocks side-stations with prescribed supplies.
• Performs opening & closing side-work as instructed.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-shift meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.
• Works as part of a team and provides help and support to all team members.

Training Requirements:

• Live! Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certification.

Cocktail Server Qualifications:

• At least 1 year of serving in a fast-paced food and beverage venue, preferably a nightclub or lounge environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must have strong communication skills.
• Must be courteous, pleasant, and hospitable.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Able to take, record and enter all guest orders, using correct table and position numbers.
• Able to calculate split check payments and calculate tips based on tip policy and procedure.
• Able to work nights, weekends, and/or holidays.

The Cocktail Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Bending, stooping, kneeling, lifting.

Live! Hospitality is an equal opportunity employer and welcomes applications from diverse candidates.