Cocktail Server - PBR Orlando

Xfinity Live!; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A vibrant hospitality venue in Orlando is seeking a Cocktail Server to deliver exceptional service in a dynamic team environment. Responsibilities include maintaining professional standards, managing guest orders, and ensuring compliance with alcohol service regulations. The ideal candidate will have at least 1 year of serving experience in a fast-paced setting, strong communication skills, and a commitment to hospitality. This role requires ability to work nights and weekends, contributing to a lively atmosphere.

Qualifications

• At least 1 year of serving experience in a fast-paced venue.
• Able to take and enter guest orders accurately.
• Capable of calculating split checks and tips.

Responsibilities

• Maintain professional appearance and cleanliness of assigned areas.
• Provide exceptional service to guests and accommodate their needs.
• Ensure compliance with state regulations regarding alcohol service.

Skills

Strong communication skills

Knowledge of liquor brands and beverages

Courteous and hospitable

Ability to work in a fast-paced environment

Education

Alcohol awareness certification

Food service permit

Job description

Duties and Responsibilities: including but not limited to

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers question and makes suggestions for all beverage and food items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enters all orders into the POS system.
• Ensures the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food and beverage menus.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all lounge furniture is clean and free of debris
• Sets tables with proper settings
• Stocks side-stations with prescribed supplies
• Performs opening & closing side-work as instructed
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-shift meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.
• Works as part of a team and provides help and support to all team members.

Training Requirements:

• Live! Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certification

Cocktail Server Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue, preferably a nightclub or lounge environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must have strong communication skills.
• Must be courteous, pleasant, and hospitable.
• Alcoholawareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Able to take, record and enter all guest orders, using correct table and position numbers.
• Able to calculate split check payments and calculate tips based on tip policy and procedure.
• Able to work nights, weekends, and/or holidays.

The Cocktail Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Live! Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Live! Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.