Cocktail Server Michael Jordan Steakhouse at InterContinental Chicago, IL

InterContinental; Chicago (IL); On-site; USD 17,908 - 20,664; Full time

Job summary

InterContinental Chicago, IL seeks a Cocktail Server for Michael Jordan Steakhouse. You will greet guests, take orders, serve drinks, and upsell specials while maintaining high hospitality standards.

You will collaborate with team members, attend briefings, and ensure accuracy in billing and cash handling. Prior hospitality experience and English fluency are required, with TIPS certification and food hygiene training preferred.

Qualifications

• Must be able to speak and understand English.
• High School diploma or equivalent.
• Food Hygiene awareness and basic training.
• TIPS Certification prior to or after hire.
• Ability to compute basic mathematical calculations.
• Legible written communication.

Responsibilities

• Promote image of the restaurant with impeccable manners, diplomacy and tact.
• Maintain constant communication with and to the team.
• Serve food and beverages to guests in established service style and standard.
• Upsell by recommending specials, meals, appetizers, and beverages.
• Relay orders to kitchen/bar following established procedures.
• Monitor guests to fulfill additional requests.
• Set and clear tables; keep station clean and orderly.
• Ensure micros station and check presenters are maintained.
• Take rolls-ups before and after each shift and collect orders as needed.
• Attend pre-meal briefings and training sessions.

Skills

Attention to detail

Speed and accuracy

Teamwork

Customer service

Communication

Ability to work under pressure

English proficiency

Education

High School diploma or equivalent

TIPS Certification

Food Hygiene certificate

Job description

Cocktail Server Michael Jordan Steakhouse job at InterContinental. Chicago, IL.

Relationships

• Reports directly to the Michael Jordan Steak House General Manager.
• Co-operates & communicates with other employees
• Interacts with guests as appropriate.

Duties and Responsibilities

• Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
• Maintain constant flow of communication with and to the team.
• Serves food and beverage to guests in established service style and standard.
• Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
• Relays orders to kitchen/bar following established procedures
• Educated in food preparation, food allergies and beverage/wine knowledge
• Monitors guests to fulfill additional requests.
• Maintains supplies of China, Cutlery and Condiments for side station, keeps side station clean and orderly.
• Organizes the back storeroom when needed.
• Complete dry requisition
• Sets and clears tables when needed ensuring standards are met.
• Make sure micros station and check presenters are properly maintained.
• Makes roll-ups prior to and after each shift.
• Collects Food & Beverage orders from the kitchen when needed.
• Attends pre-meal briefing sessions.
• Ensures personal grooming and hotel uniform is to the required standard.
• Complies with hotel's health, safety and hygiene policy.
• Follows the procedures on Cash handling and Bill presentation to guests.
• Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
• Communicates politely and display courtesy to guests.
• Communicates to his/her superior any difficulties, guest comment and other relevant information.
• Establishes and maintains effective employee working relationships.
• Attends and participates in daily briefings and other meetings as scheduled.
• Attends and participates in training sessions as scheduled.
• Satisfies hotel and department regulations, policies and procedures, including but not limited to House Rules and Regulation, Health and Safety, Grooming, Quality, Service and Hygiene and Cleanliness.
• Perform other duties, tasks and special projects as assigned.

Qualifications

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guest.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Must be TIPS Certified prior to or after hire

Desirable

• Previous job related experience.
• Food Hygiene certificate.
• First aid awareness.
• Possess a friendly, upbeat & outgoing personality.

Essential Skills

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $13.40 to $14.51 . This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.