Server Bar Casa Chi

InterContinental 62s Group plc; Chicago (IL); On-site; USD 19,000 - 20,000; Full time

Job summary

InterContinental 62s Group plc in Chicago is seeking a friendly server to provide food and beverage service to guests, upsell specials, and maintain a smooth flow of communication with the team. You will relay orders to the kitchen and present bills according to hotel standards.

Essential qualifications include fluent English, a high school diploma, basic food hygiene training, and TIPS certification. The role requires flexibility to work nights, weekends, and holidays, with an 8-hour shift.

Qualifications

• Must be able to speak and understand English.
• High School diploma or equivalent.
• Food Hygiene awareness and basic training.
• Ability to communicate in English with guests.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Must be TIPS Certified prior to or after hire.

Responsibilities

• Serves food and beverage to guests in established service style and standard.
• Promotes image of the restaurant with impeccable manners and tact.
• Maintains constant flow of communication with the team.
• Recommends specials and upsells to guests.
• Relays orders to kitchen following established procedures.
• Monitors guests to fulfill additional requests.
• Keeps side station stocked and station clean.
• Assists Hostess with greeting and seating guests.
• Communicates politely to guests and to management.
• Sets and clears tables to standards, folds linen napkins.
• Handles cash and presents bills per hotel standards.

Skills

-English proficiency

Teamwork

Attention to detail

Customer service

Upselling

Education

High School diploma or equivalent

TIPS Certification

Job description

RELATIONSHIPS:

1. Reports directly to the Bar Manager.

1. Co-operates &communicates with other employees
2. Interacts with guests as appropriate.

DUTIES AND RESPONSIBILITIES:

1. Serves food and beverage to guests in established service style and standard.
2. Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
3. Maintain constant flow of communication with and to the team.
4. Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
5. Relays orders to kitchen following established procedures
6. Monitors guests to fulfill additional requests.
7. Maintains supplies of China, Cutlery and Condiments for side station; keeping station clean and orderly.
8. Assists Hostess in guests service greeting and seating
9. Communicates politely and display courtesy to guests.
10. Communicates to his/her manager any difficulties, guest comment and other relevant information
11. Sets and clears tables ensuring standards are met.
12. Folds linen napkins prior to and after each shift.
13. Collects Food & Beverage orders from the kitchen, returns used china, glass and silver to the dishwashing area.
14. Follows the procedures on Cash handling and Bill presentation; including audit and closing all bills correctly in Micros and depositing cashier envelop(s) to the Front Desk drop safe.
15. Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
16. Performs duties noted on the daily tasks & cleaning schedule
17. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
18. Establishes and maintains effective employee working relationships
19. Attends and participates in daily briefings and other meetings as scheduled.
20. Attends and participates in training sessions as scheduled.
21. Implements the hotel and department regulations, policies and procedures including but not limited to:
    1. House Rules and Regulation
    2. Health and Safety
    3. Grooming
    4. Quality
    5. Service
    6. Hygiene and Cleanliness

Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

Essential:

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guest.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Must be TIPS Certified prior to or after hire

Desirable:

• Previous job related experience.
• Food Hygiene certificate.
• First aid awareness.
• Possess a friendly, upbeat & outgoing personality.

Essential Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is 13.52 to $14.64. This is the lowest to highest pay scalewe, in good faith, believe we would pay for this role at the time of this posting.We may ultimately pay more or less than theposted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue or metrics, and business or organizational needs.