COC Coordinated Entry Coordinator

COMMUNITY ACTION PIONEER VALLEY; Greenfield (MA); Hybrid; USD 46,000 - 49,000; Full time

Job summary

COMMUNITY ACTION PIONEER VALLEY in Greenfield, MA seeks a COC Coordinated Entry Coordinator for 37.5 hours/week, hybrid work arrangement. The role leads the Three County Continuum of Care's Coordinated Entry system across Berkshire, Franklin, Hampshire, and the North Quabbin region, focusing on equity, trauma-informed practices, and person-centered services.

You will oversee operations, support access to housing resources, facilitate case conferencing, provide training, and partner with

Qualifications

• 4 years' experience in human services with vulnerable populations.
• Experience with data management and outcomes analysis.
• Experience working with marginalized communities and partners.
• Ability to work in a fast-paced environment with competing priorities.

Responsibilities

• Lead Coordinated Entry across Berkshire, Franklin, Hampshire and North Quabbin regions.
• Oversee day-to-day operations, implementation and continuous improvement.
• Facilitate case conferencing and coordinate housing resources access.
• Provide training and technical assistance to partners and staff.
• Engage with providers, people with lived experience, and agencies to remove barriers.

Skills

Computer skills

Interpersonal communication

Independent work

Conflict resolution

Customer service

Judgement & decision-making

Organizational skills

Equity-minded

Stakeholder engagement

Education

4 years in human services or equivalent

Tools

MS Word

Excel

Email/Internet platforms

Job description

COC Coordinated Entry Coordinator (37.5 hours/week; $23.75 - $25.21)

Hybrid Remote / Greenfield, MA - Three County Continuum of Care Job

Type - Full-time

DEPARTMENT: Administration/Three County Continuum of Care (COC) POSITION TITLE: Coordinated Entry (CE) Coordinator LOCATION: Greenfield, MA STATUS: Non-Exempt SUPERVISOR: COC Program Director

POSITION SUMMARY

The Coordinated Entry (CE) Coordinator Provides leadership and coordination for the Three County CoC's person-centered, trauma-informed, and equity-focused Coordinated Entry System across Berkshire, Franklin, and Hampshire Counties and the North Quabbin region. The coordinator oversees day-to-day operations, implementation, monitoring, and continuous improvement of Coordinated Entry; supports effective and equitable access to housing resources; facilitates case conferencing; provides training and technical assistance; and works closely with providers, housing partners, people with lived experience, government agencies, and community stakeholders to identify and address system barriers. The position uses data, stakeholder feedback, HMIS, and best practices to strengthen system performance and housing outcomes while ensuring compliance with HUD and CoC requirements. The CE Coordinator reports directly to the Program Director and works collaboratively with the Compliance Manager and other CoC staff, exercising independent judgment, initiative, and problem-solving skills to support an effective, equitable, and responsive Coordinated Entry System.

QUALIFICATIONS/SKILLS

The Ideal Candidate Will Demonstrate The following competencies: Computer skills: using a mouse, email, Microsoft office, including knowledge of MS Word, Excel and email/internet platforms. Strong interpersonal communication - verbal and written Ability to adapt to communication and presentation to meet the needs of the audience, including a wide variety of employers, social service providers, and participants. Demonstrated ability to work independently and to complete projects in a timely manner in a fast-paced environment. Conflict resolution, problem-solving, establishing priorities, navigating change Customer service skills. Judgement and decision-making. Organizational skills and attention to detail. Adapt to changing priorities and demonstrate close attention to details. Understanding data capture and tracking methods. Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations. Key Knowledge and Experience: Knowledge of social services, advocacy, and navigating resources Knowledge of Franklin, Hampshire, and Berkshire counties and North Quabbin regional organizations and resources Experience working with marginalized communities and individuals with low incomes including youth and young adults, veterans, and survivors of domestic violence Experience thinking creatively and strategically, setting program goals and steps to achieve them Experience with data management, data capture, tracking?methods?and analysis for outcome measurements To Qualify Minimum Qualifications/Transferable Skills: 4 years' experience in human services working with low-income individuals or families and vulnerable populations; experience in an office setting including data entry. SEE THE COMMUNITY ACTION PIONEER VALLEY WEBSITE FOR MORE INFORMATION