Cobb County Intake Receptionist

Atlanta Legal Aid Society; Marietta (GA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Parental leave

Flexible spending account

Loan reimbursement

Job summary

Atlanta Legal Aid Society in Cobb County seeks an Intake Receptionist to greet clients, direct visitors, and manage calls in a busy in-office setting.

The role requires strong communication, confidentiality, and organizational skills, with experience in legal or social services environments valued. The office supports a diverse client base and offers a collaborative team atmosphere.

Qualifications

• Two years of experience as a receptionist, legal secretary, or similar position required.
• One to two years of experience in social services, a legal nonprofit, or similar setting preferred.
• Commitment to public service and diversity valued.
• Excellent interpersonal, verbal and written communication, listening, and organizational skills.

Responsibilities

• Welcome clients and visitors to the office, providing a positive first impression.
• Direct clients to appropriate department, agencies, and resources.
• Answer incoming phone calls, screen and direct calls, and take messages when necessary.
• Handle incoming and outgoing mail, faxes, and emails.
• Assist with filing documents, maintaining client files, and preparing documents like letters or memos.
• Gather information to determine income eligibility and other eligibility requirements.
• Enter client information into Legal Server and verify information accuracy.
• Order and manage office supplies to keep reception areas stocked.
• Organize and maintain the Reception Area.
• Assist attorneys and staff with administrative tasks, scheduling client meetings, and booking conference rooms.
• Maintain confidentiality regarding client information and legal matters.
• Maintain a professional appearance and demeanor at all times.

Skills

Interpersonal skills

Bilingual Spanish

Multiline telephone

Data entry

Confidentiality

Tools

Legal Server

Job description

Atlanta Legal Aid Society (“Legal Aid”) seeks an Intake Receptionist to work in its Cobb County Office. Our non-profit law firm represents low-income people in a variety of civil legal matters, including family, housing, consumer, public benefits, education, and health law, in a five-county service area (Clayton, Cobb, DeKalb, Fulton, Gwinnett). The Cobb Office currently consists of a Managing Attorney, an Office Administrator, an Intake Receptionist, a Navigator, 7 Staff Attorneys, and 2 Paralegals. This position is in-office.

Responsibilities

• Welcome clients and visitors to the office, providing a positive first impression.
• Direct clients and visitors to the appropriate department, agencies, and resources.
• Answer incoming phone calls, screen and direct calls, and take messages when necessary.
• Handle incoming and outgoing mail, faxes, and emails.
• Assist with filing documents, maintaining client files, and potentially preparing documents like letters or memos.
• Gather information to determine income eligibility, in addition to other eligibility requirements.
• Enter client information into Legal Server and verify information accuracy.
• Order and manage office supplies to ensure the reception area and other areas of the office are well-stocked.
• Organize and maintain the Reception Area.
• Assist attorneys and legal staff with various administrative tasks, such as preparing documents, scheduling client meetings, and booking conference rooms.
• Maintain confidentiality regarding client information and legal matters.
• Maintain a professional appearance and demeanor at all times.
• Other tasks as assigned.

Qualifications

• Two years of experience as a receptionist, legal secretary, or similar position required.
• One to two years of experience working in social services, a legal nonprofit or comparable setting preferred.
• Demonstrated commitment to public service and previous work with low-income people with an appreciation for diversity are strongly preferred.
• Patience, compassion, people skills and problem-solving skills.
• Commitment to the mission and values of Atlanta Legal Aid.
• Excellent interpersonal, verbal and written communication, listening, and organizational skills.
• Proven ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to build and maintain positive working relationships with colleagues.
• Strong technological skills and the ability to operate a multiline telephone lines.
• Proficiency in languages other than English, specifically Spanish, is highly valued.

Salary and Benefits

• This position offers a salary of $43,000, but may vary (up or down) depending on work experience. Salaries are reviewed annually and may be adjusted based on available funding.
• Generous fringe benefits, including 16 paid holidays in 2026, 6 weeks of paid time off (accruing at 2.5 days per month), and 6 weeks of parental leave (12 weeks after one year).
• Individual health insurance, including optional dental and vision coverage, with partial payment for dependent health insurance.
• Life, long-term, and short-term disability insurance.
• Salary reduction option for a flexible spending account.
• Educational loan reimbursement up to $600 per month (after a set off of other loan reimbursement amounts).
• Voluntary tax-sheltered annuity with a 3% match.
• This position may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.

Atlanta Legal Aid Society considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other legally protected status.