Coastal Store Leader - Customer Experience & Team Growth

Oxford Industries; Sandestin (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

generous vacation policy

health and wellness coverage

401k with company match

discounted stock purchasing

education reimbursement

amazing product discounts

Job summary

Southern Tide, a lifestyle brand under Oxford Industries, is seeking a Crew to energize our Sandestin store with outstanding customer service, engaging product presentation, and active sales. You will uphold brand standards, mentor teammates, and ensure operational excellence in a fast-paced retail environment.

This role requires 5+ years in retail with supervisory experience, proficiency in Outlook/Excel/Word, and the ability to work varied hours including nights and weekends.

Qualifications

• A college degree in Business or related field preferred.
• 5+ years of retail experience with at least 3 years in a supervisory/management role in a customer service environment.
• Strong computer skills (Outlook, Excel, Word).
• Experience with POS systems and inventory/merchandising concepts.
• Proven ability to analyze selling reports and drive sales.

Responsibilities

• Create a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
• Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
• Recruit, hire, and retain a high performing management and associate store team.
• Direct and supervise the staff daily activities.
• Develop and train internal talent to ensure the team reaches its full potential and build a strong internal bench of candidates for future leadership roles.
• Ensure the store meets all Company standards and expectations with regards to merchandising and visual presentation, safety, functionality and security.
• Develop strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicate such information to sales team and customers to support sales generation.

Skills

Customer service

Sales generation

Team leadership

Retail management

Education

Bachelor's degree in Business or related field

Tools

Outlook

Excel

Word

Job description

Southern Tide, a lifestyle brand under Oxford Industries, is seeking a Crew to energize our Sandestin store with outstanding customer service, engaging product presentation, and active sales. You will uphold brand standards, mentor teammates, and ensure operational excellence in a fast-paced retail environment.

This role requires 5+ years in retail with supervisory experience, proficiency in Outlook/Excel/Word, and the ability to work varied hours including nights and weekends.