Coastal Front Desk Associate - Guest Experience & 401(k)

Parable Hospitality; Shell Beach (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Team events & volunteering

Job summary

Spyglass Inn in Pismo Beach seeks a friendly Guest Service Representative to welcome guests and keep front desk operations running smoothly. You'll handle check-ins/outs, process payments, answer questions, and provide recommendations about local attractions.

Strong communication, accuracy, and a genuine hospitality mindset are essential for creating memorable guest experiences. This role offers a dynamic, fast-paced environment with weekend/evening shifts and opportunities to contribute to a

Qualifications

• 1+ year of customer service or related experience preferred.
• Previous hotel front desk experience is a plus, but not required.
• Strong verbal and written communication skills.
• Ability to stand for extended periods and lift up to 20 lbs.
• Flexible schedule including weekends, evenings, holidays.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information.
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience.
• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests.
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests.
• Receive, sort, and distribute guest mail, messages, and other communications.
• Maintain accurate front desk logs and communication tools to keep the team informed.
• Communicate effectively with guests and fellow team members across departments.
• Assist other hotel teams as needed to support the overall guest experience.
• Maintain a professional, positive, and courteous presence throughout every guest interaction.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Team player

Flexible schedule

Cash register

POS system

Tools

Cash register

POS system

Job description

Spyglass Inn in Pismo Beach seeks a friendly Guest Service Representative to welcome guests and keep front desk operations running smoothly. You'll handle check-ins/outs, process payments, answer questions, and provide recommendations about local attractions.

Strong communication, accuracy, and a genuine hospitality mindset are essential for creating memorable guest experiences. This role offers a dynamic, fast-paced environment with weekend/evening shifts and opportunities to contribute to a