Coastal Automotive Service Leader — Growth & Impact

The Hertrich Family of Automobile Dealerships; Milford (DE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Health Insurance

Disability coverage

Paid time off

401(k) with employer match

Employee vehicle discounts

Training and development

Job summary

The Hertrich Family of Dealerships is seeking an accomplished Automotive Service Manager to lead a high-performing service team on Delaware's coastal area. This role offers career growth, strong compensation, and a balanced lifestyle near the beach.

Join a respected regional dealership group known for investing in its managers, with opportunities to drive performance metrics and customer satisfaction across multiple brands.

Qualifications

• 2-3 years of Automotive Service Management experience.
• Strong leadership, communication, and problem-solving skills.
• Proven success in high-volume service operations.
• Solid understanding of dealership systems (DealerTrack experience preferred).
• High School Diploma or GED required (college preferred).
• Willingness to relocate to Delaware or Maryland's Eastern Shore.

Responsibilities

• Lead daily service department operations.
• Drive customer satisfaction, CSI, and retention.
• Coach, train, and develop Advisors and Technicians.
• Manage workflow, productivity, and repair order efficiency.
• Monitor KPIs, financial performance, and service metrics.
• Ensure compliance with dealership and manufacturer standards.
• Build a positive, high-performance service culture.

Skills

Leadership

Communication

Problem-solving

High-volume operations

DealerTrack experience

Education

High School Diploma or GED

College degree preferred

Job description

The Hertrich Family of Dealerships is seeking an accomplished Automotive Service Manager to lead a high-performing service team on Delaware's coastal area. This role offers career growth, strong compensation, and a balanced lifestyle near the beach.

Join a respected regional dealership group known for investing in its managers, with opportunities to drive performance metrics and customer satisfaction across multiple brands.