Coastal Automotive Service Manager — Lead High-Impact Team

HERTRICH Family of Automobile Dealerships; Salisbury (MD); Sur place; USD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Employee vehicle discounts

Training & development

Résumé du poste

Hertrich Family of Dealerships on Maryland's Eastern Shore seeks an Automotive Service Manager to lead a high-volume service department with strong accountability and career growth potential. Lead a team of Advisors and Technicians, drive customer satisfaction, and manage workflow, KPIs, and service metrics while ensuring dealership standards and dealer relationships remain strong.

Competitive compensation ($110k-$140k+ with bonus), comprehensive benefits, and ongoing training accompany this

Qualifications

• 2–3 years of Automotive Service Management experience.
• Strong leadership, communication, and problem-solving skills.
• Proven success in high-volume service operations.
• Solid understanding of dealership systems; DealerTrack experience preferred.
• High School Diploma or GED; college preferred.

Responsabilités

• Lead daily service department operations.
• Drive customer satisfaction, CSI, and retention.
• Coach, train, and develop Advisors and Technicians.
• Manage workflow, productivity, and repair order efficiency.
• Monitor KPIs, financial performance, and service metrics.
• Ensure compliance with dealership and manufacturer standards.
• Build a positive, high-performance service culture.

Formation

High School Diploma or GED

College preferred

Description du poste

Hertrich Family of Dealerships on Maryland's Eastern Shore seeks an Automotive Service Manager to lead a high-volume service department with strong accountability and career growth potential. Lead a team of Advisors and Technicians, drive customer satisfaction, and manage workflow, KPIs, and service metrics while ensuring dealership standards and dealer relationships remain strong.

Competitive compensation ($110k-$140k+ with bonus), comprehensive benefits, and ongoing training accompany this