Coastal Automotive Service Manager - Lead Top Team

Hertrich Family of Automobile Dealerships; Elkton (MD); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

401(k) with employer match

Paid vacation, holidays, and personal/

Employee vehicle purchase discounts

Ongoing training and development

Job summary

Hertrich Family of Dealerships in Elkton, MD is seeking an Automotive Service Manager to lead daily service operations on Maryland's Eastern Shore. This leadership role offers strong compensation, career growth, and a balanced coastal lifestyle near the beach.

You will drive customer satisfaction, manage workflow, coach technicians and advisors, monitor KPIs, and ensure compliance with manufacturer standards to build a high-performance service culture.

Qualifications

• 2-3 years of Automotive Service Management experience.
• Strong leadership, communication, and problem-solving skills.
• Proven success in high-volume service operations.
• Willingness to relocate to Delaware or Maryland's Eastern Shore.

Responsibilities

• Lead daily service department operations.
• Drive customer satisfaction, CSI, and retention.
• Coach, train, and develop Advisors and Technicians.
• Manage workflow, productivity, and repair order efficiency.
• Monitor KPIs, financial performance, and service metrics.
• Ensure compliance with dealership and manufacturer standards.
• Build a positive, high-performance service culture.

Skills

Leadership

Communication

Problem Solving

High-volume service operations

DealerTrack experience

Education

High School Diploma or GED

College preferred

Tools

DealerTrack

Job description

Hertrich Family of Dealerships in Elkton, MD is seeking an Automotive Service Manager to lead daily service operations on Maryland's Eastern Shore. This leadership role offers strong compensation, career growth, and a balanced coastal lifestyle near the beach.

You will drive customer satisfaction, manage workflow, coach technicians and advisors, monitor KPIs, and ensure compliance with manufacturer standards to build a high-performance service culture.