Career Coaching Operations Specialist

Harvard University; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generral paid time off

Health insurance starting day one

Tuition assistance

Job summary

Harvard University is seeking an organized Coaching Operations Specialist to join the Career & Professional Development team in a hybrid role based in Boston. The role focuses on supporting coaching platforms, program operations, and communications for 50+ coaches, leveraging Fieldglass, 12twenty, and CareerLeader.

The ideal candidate will have 3+ years in administrative support, strong Microsoft Office skills, and excellent communication.

Qualifications

• 3+ years of experience in administrative support.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a hybrid environment.
• Willingness to suggest process improvements and contribute to team efficiency.
• Availability for some evening and weekend work.

Responsibilities

• Create event listings and registrations in 12twenty for coaching programs.
• Coordinate room reservations and communicate logistics to coaches and participants.
• Manage student and alumni registrations; send reminders and confirmations.
• Process coaching-related requests and route to appropriate staff or coaches.
• Support Coach-on-Call scheduling and appointment tracking.
• Assist with logistics for the annual two-week Coach Training program.
• Support MBA programming and career development activities.
• Maintain staffing schedules and assist with program materials.

Skills

Administrative support

Verbal and written communication

Independent and collaborative

Flexibility with evenings/weekends

Education

High School Diploma or equivalent

Tools

Fieldglass

12twenty

CareerLeader

Qualtrics

Teams & SharePoint

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Harvard University is seeking an organized Coaching Operations Specialist to join the Career & Professional Development team in a hybrid role based in Boston. The role focuses on supporting coaching platforms, program operations, and communications for 50+ coaches, leveraging Fieldglass, 12twenty, and CareerLeader.

The ideal candidate will have 3+ years in administrative support, strong Microsoft Office skills, and excellent communication.