Coach/Ops Mgr Trainee

Walmart; Hanover (York County); On-site; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee operations in Hanover, PA. The role involves leading a team, driving sales, managing financials, and ensuring exceptional customer service standards. Ideal candidates possess supervisory experience in retail, with educational qualifications in business management preferred. Walmart offers competitive pay and comprehensive benefits including performance bonuses and health insurance.

Benefits

Health benefits

401(k)

Stock purchase

Paid time off

Performance bonuses

Qualifications

• Retail supervisory experience or general work experience with supervisory roles.
• Two years of college preferred or equivalent experience in retail.
• Certificates such as People and Business Leadership are a plus.

Responsibilities

• Leads and develops teams effectively through training and feedback.
• Drives financial performance by managing budgets and reviewing Profit & Loss statements.
• Coordinates job-related activities and measures progress toward goals.

Skills

Team Leadership

Customer Service

Financial Management

Communication

Problem Solving

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and executes action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a workplace culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans to meet customer and business needs, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding on business practices.

Respects individuals by building high-performing, diverse teams, creating a supportive workplace, and promoting a culture of belonging. Works collaboratively, builds trusting relationships, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting our culture. Supports Walmart's goal of becoming a regenerative company by making a positive impact through initiatives like waste elimination and community involvement.

Serves customers and members by delivering results, considering shopping behaviors, and applying business models to plans. Uses data insights for decision-making, balancing priorities, and considering all stakeholders.

Strives for excellence by fostering curiosity, learning from mistakes, and encouraging innovation. Supports others through change and promotes continuous improvement.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and other benefits. The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation may include bonuses and location-based pay zones.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

495 Eisenhower Dr, Hanover, PA 17331-5215, United States of America