CNC Machinist & Tooling Support Specialist

Productivity Inc; Richardson (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Matching

Paid Vacation

Personal Time

Employee Assistance Program

Growth Opportunities

Job summary

Productivity, Inc. in Richardson, TX, is seeking a skilled CNC Machinist–Cutting Tool Support for a regular full-time role. This customer-facing technical position emphasizes tooling expertise, diagnosing machining issues, and delivering practical tool recommendations.

You’ll help customers select cutting tools, provide guidance on speeds and feeds, and prepare quotes while expanding knowledge through manufacturer training. Office hours are Monday–Friday, with strong growth opportunities.

Qualifications

• 3+ years of CNC machining, tool room, manufacturing engineering, or cutting tool experience.
• Knowledge of various cutting tool manufacturers.
• Strong knowledge of milling, turning, drilling, and threading applications.
• Experience selecting cutting tools for materials including steel, stainless steel, aluminum, cast iron, and exotic alloys.
• Ability to troubleshoot machining and tooling challenges.
• Excellent communication skills and a genuine desire to help customers succeed.

Responsibilities

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Recommend tooling solutions based on workpiece material, machine capability, and machining application.
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time.
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices.
• Prepare quotes, process customer orders, assist with will-call, and provide general tooling assistance.
• Continuing to expand your knowledge through manufacturer training and product education.

Skills

CNC Machining

Tooling Knowledge

Troubleshooting

Customer Support

Communication

Tools

Sandvik

Kennametal

Seco

Iscar

Guhring

OSG

Mitsubishi Materials

Job description

Productivity, Inc. in Richardson, TX, is seeking a skilled CNC Machinist–Cutting Tool Support for a regular full-time role. This customer-facing technical position emphasizes tooling expertise, diagnosing machining issues, and delivering practical tool recommendations.

You’ll help customers select cutting tools, provide guidance on speeds and feeds, and prepare quotes while expanding knowledge through manufacturer training. Office hours are Monday–Friday, with strong growth opportunities.