CNC Machinist – Cutting Tool Support

Productivity Inc; Richardson (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Matching

Paid Vacation

Personal Time

Employee Assistance Program

Growth Opportunities

Job summary

Productivity, Inc. in Richardson, TX, is seeking a skilled CNC Machinist–Cutting Tool Support for a regular full-time role. This customer-facing technical position emphasizes tooling expertise, diagnosing machining issues, and delivering practical tool recommendations.

You’ll help customers select cutting tools, provide guidance on speeds and feeds, and prepare quotes while expanding knowledge through manufacturer training. Office hours are Monday–Friday, with strong growth opportunities.

Qualifications

• 3+ years of CNC machining, tool room, manufacturing engineering, or cutting tool experience.
• Knowledge of various cutting tool manufacturers.
• Strong knowledge of milling, turning, drilling, and threading applications.
• Experience selecting cutting tools for materials including steel, stainless steel, aluminum, cast iron, and exotic alloys.
• Ability to troubleshoot machining and tooling challenges.
• Excellent communication skills and a genuine desire to help customers succeed.

Responsibilities

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Recommend tooling solutions based on workpiece material, machine capability, and machining application.
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time.
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices.
• Prepare quotes, process customer orders, assist with will-call, and provide general tooling assistance.
• Continuing to expand your knowledge through manufacturer training and product education.

Skills

CNC Machining

Tooling Knowledge

Troubleshooting

Customer Support

Communication

Tools

Sandvik

Kennametal

Seco

Iscar

Guhring

OSG

Mitsubishi Materials

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CNC Machinist – Cutting Tool Support

Regular Full Time Richardson, TX, US

Salary Range: $30.00 To $37.00 Annually

CNC Machinist - Cutting Tool Support

We're looking for an experienced CNC machinist or tooling professional to join our Cutting Tools & Industrial Supplies team in a technical support role. This is a customer-facing technical support role—not a sales position—where your machining knowledge becomes your greatest asset.

If you're ready to take your machining expertise beyond the shop floor, we'd like to meet you.

What You’ll Do

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies
• Recommend tooling solutions based on workpiece material, machine capability, and machining application
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices
• Prepare quotes, process customer orders, assist with will-call, and provide general tooling assistance.
• Continuing to expand your knowledge through manufacturer training and product education

We're Looking For Someone Who Has

• 3+ years of CNC machining, tool room, manufacturing engineering, or cutting tool experience
• Knowledge of various cutting tool manufacturers
• Strong knowledge of milling, turning, drilling, and threading applications
• Experience selecting cutting tools for a variety of materials including steel, stainless steel, aluminum, cast iron, and exotic alloys
• The ability to troubleshoot machining and tooling challenges
• Excellent communication skills and a genuine desire to help customers succeed
• Strong computer skills and the ability to learn new systems

Experience with Sandvik, Kennametal, Seco, Iscar, Guhring, OSG, Mitsubishi Materials, or similar cutting tool manufacturers is a plus.

Why Experienced Machinists Make This Transition

• Monday-Friday, 8 AM – 5 PM, In-office
• Stable, year-round employment
• Climate-controlled office environment
• No mandatory overtime
• Opportunity to solve a wide variety of machining challenges
• Ongoing technical training from industry-leading manufacturers
• Collaborative team environment
• The chance to help manufacturers become more productive every day

What We Offer

• Competitive pay: $30-$37 per hour, depending on experience
• Annual incentive opportunities
• Medical, dental, vision, life, and disability insurance beginning on your first day
• 401(k) with Company match
• Paid vacation and personal time
• Employee Assistance Program
• Opportunities for professional growth and advancement
• A financially stable company with more than 55 years of success

About Productivity, Inc.

Since 1968, Productivity has been a trusted partner to manufacturers across the Midwest. We provide CNC machine tools, cutting tools, industrial supplies, automation, robotics, engineering support, training, and service to help our customers improve productivity and remain competitive.

If you're the machinist others turn to for tooling advice and troubleshooting, we'd love to hear from you.