CNC Field Service Training Specialist

DMG MORI Company; Hoffman Estates (IL); On-site; USD 100,000 - 120,000; Full time

Job summary

DMG MORI USA, Inc. in Hoffman Estates, IL is seeking a Service Training and Development Specialist for Federal Services.

You will provide maintenance, repair, and installation support for DMG MORI CNC machine tools on location or by telephone, and train customer engineers on newer product lines. Travel up to 80% across multi-state regions; the role requires strong troubleshooting, documentation, and communication skills.

Qualifications

• Degree in a technical field preferred.
• 3–5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update documentation of technical information.
• Develop, prepare, generate, and analyze ongoing and ad-hoc reports pertaining to Service.
• Train Customer’s Service Engineers on installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.

Skills

Maintenance

Repair

Technical documentation

Reports generation

Training customers

Customer service

Communication

Electrical troubleshooting

Mechanical troubleshooting

Reading schematics

Education

Technical degree

Tools

MS Word

Excel

Outlook

Job description

DMG MORI USA, Inc. in Hoffman Estates, IL is seeking a Service Training and Development Specialist for Federal Services.

You will provide maintenance, repair, and installation support for DMG MORI CNC machine tools on location or by telephone, and train customer engineers on newer product lines. Travel up to 80% across multi-state regions; the role requires strong troubleshooting, documentation, and communication skills.