Service Training and Development Specialist, Federal Services

Dmg Mori Usa, Inc; Hoffman Estates (IL); On-site; USD 100,000 - 120,000; Full time

Job summary

DMG MORI USA, Inc is seeking a Service Training and Development Specialist for Federal Services in Hoffman Estates, IL. The role focuses on maintenance and repair of CNC machine tools, on-site or by phone, with heavy travel and up to 80% travel.

You will train customer service engineers, prepare reports, and develop technical documentation while building strong client relationships. Exempt, Monday–Friday 8:00–17:00, DMV MORI TC.

Qualifications

• Degree in technical related field preferred.
• 3–5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a PLUS.
• Strong communication skills and ability to interact with customers at all levels.

Responsibilities

• Provide maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update technical documentation.
• Develop and generate reports related to Service.
• Train Customer’s Service Engineers on installation and maintenance of newer product lines.
• Build and maintain strong customer service relationships and handle difficult situations.

Skills

Verbal communication

Written communication

Customer service

Read drawings

PLC diagrams

MS Word

MS Excel

Outlook

Education

Technical degree

Tools

MS Word

MS Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Training and Development Specialist, Federal Services

DMFS Full Time Hoffman Estates, IL, US

4 days ago Requisition ID: 1583

Salary Range: $100,000.00 To $120,000.00 Annually

DMG MORI USA, Inc

Title

Service Training and Development Specialist

Reports to

Location

DMG MORI TC

Hours

Monday through Friday, 8:00am to 5:00pm

Classification

Exempt

Travel

80%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Training and Development Specialist are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Training Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.
• Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent changes, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse screening.