CNC Field Service Engineer - On-Site & Tele-Support (High Travel)

Kensington Consulting Ltd; City of Syracuse (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Kensington Consulting Ltd. seeks a Field Service Engineer in Syracuse, NY to provide on-site and remote maintenance and repair support for DMG MORI CNC machine tools. The role reports to the Service Coordinator and involves extensive multi-state travel.

Ideal candidates have 3–5 years of CNC tool troubleshooting experience, strong communication skills, and the ability to read schematics and PLC diagrams. Scheduling is Monday–Friday, with a 80% travel expectation.

Qualifications

• Bachelor’s or Associate degree in a technical field preferred.
• 3–5 years of experience in troubleshooting and maintenance of CNC machine tools.
• Experience with DMG MORI or MORI SEIKI machines, Fanuc, Mitsubishi or Siemens controls is a plus.
• Strong verbal and written communication with a focus on customer service.
• Ability to read mechanical drawings, electrical schematics and PLC ladder diagrams.
• Basic MS Word, Excel and Outlook skills.
• Willingness to travel up to 80% across multiple states.

Responsibilities

• Provide maintenance, repair, and installation support for DMG MORI CNC machine tools on site or by phone.
• Create and update technical documentation.
• Develop and generate ongoing and ad-hoc service reports.
• Collaborate with Customer’s Service Engineers and provide training when needed.
• Build strong customer relationships and manage difficult situations professionally.
• Other duties as assigned by the Service Coordinator.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Reading schematics

Communication skills

MS Office

Travel readiness

Education

Bachelor’s or Associate degree in technical field

Tools

DMG MORI/MORI SEIKI controls

Job description

Kensington Consulting Ltd. seeks a Field Service Engineer in Syracuse, NY to provide on-site and remote maintenance and repair support for DMG MORI CNC machine tools. The role reports to the Service Coordinator and involves extensive multi-state travel.

Ideal candidates have 3–5 years of CNC tool troubleshooting experience, strong communication skills, and the ability to read schematics and PLC diagrams. Scheduling is Monday–Friday, with a 80% travel expectation.