CNC Service Training & Field Support Specialist

Dmg Mori Usa, Inc; Hoffman Estates (IL); On-site; USD 100,000 - 120,000; Full time

Job summary

DMG MORI USA, Inc is seeking a Service Training and Development Specialist for Federal Services in Hoffman Estates, IL. The role focuses on maintenance and repair of CNC machine tools, on-site or by phone, with heavy travel and up to 80% travel.

You will train customer service engineers, prepare reports, and develop technical documentation while building strong client relationships. Exempt, Monday–Friday 8:00–17:00, DMV MORI TC.

Qualifications

• Degree in technical related field preferred.
• 3–5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a PLUS.
• Strong communication skills and ability to interact with customers at all levels.

Responsibilities

• Provide maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update technical documentation.
• Develop and generate reports related to Service.
• Train Customer’s Service Engineers on installation and maintenance of newer product lines.
• Build and maintain strong customer service relationships and handle difficult situations.

Skills

Verbal communication

Written communication

Customer service

Read drawings

PLC diagrams

MS Word

MS Excel

Outlook

Education

Technical degree

Tools

MS Word

MS Excel

Outlook

Job description

DMG MORI USA, Inc is seeking a Service Training and Development Specialist for Federal Services in Hoffman Estates, IL. The role focuses on maintenance and repair of CNC machine tools, on-site or by phone, with heavy travel and up to 80% travel.

You will train customer service engineers, prepare reports, and develop technical documentation while building strong client relationships. Exempt, Monday–Friday 8:00–17:00, DMV MORI TC.