Field Service Engineer

Kensington Consulting Ltd; City of Syracuse (NY); Presencial; USD 62 000 - 76 000; Tempo integral

Resumo da oferta

Kensington Consulting Ltd. seeks a Field Service Engineer in Syracuse, NY to provide on-site and remote maintenance and repair support for DMG MORI CNC machine tools. The role reports to the Service Coordinator and involves extensive multi-state travel.

Ideal candidates have 3–5 years of CNC tool troubleshooting experience, strong communication skills, and the ability to read schematics and PLC diagrams. Scheduling is Monday–Friday, with a 80% travel expectation.

Qualificações

• Bachelor’s or Associate degree in a technical field preferred.
• 3–5 years of experience in troubleshooting and maintenance of CNC machine tools.
• Experience with DMG MORI or MORI SEIKI machines, Fanuc, Mitsubishi or Siemens controls is a plus.
• Strong verbal and written communication with a focus on customer service.
• Ability to read mechanical drawings, electrical schematics and PLC ladder diagrams.
• Basic MS Word, Excel and Outlook skills.
• Willingness to travel up to 80% across multiple states.

Responsabilidades

• Provide maintenance, repair, and installation support for DMG MORI CNC machine tools on site or by phone.
• Create and update technical documentation.
• Develop and generate ongoing and ad-hoc service reports.
• Collaborate with Customer’s Service Engineers and provide training when needed.
• Build strong customer relationships and manage difficult situations professionally.
• Other duties as assigned by the Service Coordinator.

Conhecimentos

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Reading schematics

Communication skills

MS Office

Travel readiness

Formação académica

Bachelor’s or Associate degree in technical field

Ferramentas

DMG MORI/MORI SEIKI controls

Descrição da oferta de emprego

Join an organisation in machine tool construction sector as Field Service Engineer, where you will provide customers with maintenance and repair assistance of machine tools on location or by telephone.

Reports to: Service Coordinator
Location: Syracuse, New York
Salary: $45 – $55 per hour
Hours: Monday through Friday, 8:00am to 5:00pm
Travel: 80%

DAY-TO-DAY OF THE ROLE

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned

SKILLS YOU NEED

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers