CNC Field Service Engineer — 50% Travel

DMG MORI USA; Detroit (MI); On-site; USD 74,700 - 91,300; Full time

Job summary

DMG MORI USA is seeking a Service Engineer in Detroit, Michigan, who will provide maintenance and repair assistance for CNC machine tools. Responsibilities involve technical support, documentation, and developing customer service relations while managing 50% travel. Candidates should have a technical degree and 3-5 years of experience in troubleshooting CNC systems, with specific knowledge of Fanuc, Mitsubishi, and Siemens controls preferred. Excellent communication and customer service skills are essential for this position.

Qualifications

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a PLUS.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

Responsibilities

• Provide maintenance and repair of DMG MORI CNC machine tools on location or by telephone.
• Create and update documentation of technical information.
• Establish and build customer service relationships.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Communication skills

Documentation skills

Education

Bachelor's or Associate's Degree in technical field

Tools

MS Word

MS Excel

MS Outlook

Job description

DMG MORI USA is seeking a Service Engineer in Detroit, Michigan, who will provide maintenance and repair assistance for CNC machine tools. Responsibilities involve technical support, documentation, and developing customer service relations while managing 50% travel. Candidates should have a technical degree and 3-5 years of experience in troubleshooting CNC systems, with specific knowledge of Fanuc, Mitsubishi, and Siemens controls preferred. Excellent communication and customer service skills are essential for this position.