CMM Field Service Specialist

Renishaw USA; Auburn Hills (MI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Job summary

Renishaw USA is seeking a CMM Field Service Technician to install, calibrate, and support coordinate measuring machines and gauging systems across diverse industries in the United States. You will travel regionally to install, certify, and provide remote/onsite support to end users and partners.

The role requires strong troubleshooting skills, the ability to read engineering drawings, and excellent customer service.

Qualifications

• Associate degree in Electrical/Electronics/Mechanical Engineering, Industrial Technology, Engineering Technology or equivalent hands‑on field service experience.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical documentation, engineering drawings, and schematics.
• Proficiency with Microsoft Windows and general computer systems.
• Excellent problem-solving and customer service skills.
• Ability to work independently while effectively managing priorities and travel schedules.
• This position may require the use and access to ITAR controlled data and compliance with U.S. export laws.

Responsibilities

• Onsite installation, calibration, and certification of new coordinate measuring machines.
• Onsite/Remote technical and commercial support for CGPD product line to customers, direct sales force and distributors.
• Diagnose mechanical, electrical, software, and system performance issues.
• Maintain compliance with Renishaw quality procedures and service standards to ensure customer satisfaction.
• Assist in preparation and supporting trade shows, exhibitions, and open houses.
• Other duties as assigned or requested.

Skills

Troubleshooting

Customer service

Reading drawings

Independent work

Time management

Communication skills

Windows proficiency

Team collaboration

Education

Associate degree in Electrical/Electronics/Mechanical Engineering or related field

Tools

PH20

REVO

SP25

Equator

Job description

Renishaw CMM and Gauging Products Division (CGPD) is seeking a CMM Field Service Technician to install, integrate, and offer continuing support for their coordinate measuring machine control systems. This will be both directly with end users and other integrators.

You will receive extensive training on some of the world's most sophisticated metrology systems while building a rewarding career with an industry leader known for innovation, quality, and technical excellence.

As part of our expert service team, you will work directly with customers across a variety of industries, including:

• Aerospace
• Automotive
• Defense
• Medical Devices
• Advanced Manufacturing

You will play a key role in ensuring customers maximize the performance, reliability, and productivity of their coordinate measuring machines (CMMs) and gauging systems.

Travel Requirement: Up to 100% regional travel and may require overnight stays.

• Onsite installation, calibration, and certification of new coordinate measuring machines.
• Onsite/Remote technical and commercial support of CGPD product line to customers, direct sales force and distributors.
• Diagnose mechanical, electrical, software, and system performance issues.
• Maintain compliance with Renishaw quality procedures and service standards to ensure exceptional customer satisfaction.
• Assist in preparation and supporting trade shows, exhibitions, and open houses.
• Other duties as assigned or requested.

Qualifications

Education and Experience: Minimum

• Associate degree in Electrical/Electronics/Mechanical Engineering, Industrial Technology, Engineering Technology or equivalent hands‑on field service experience.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical documentation, engineering drawings, and schematics.
• Proficiency with Microsoft Windows and general computer systems.
• Excellent problem-solving and customer service skills.
• Ability to work independently while effectively managing priorities and travel schedules.
• This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience: Preferred

• Experience servicing, calibrating, or repairing Coordinate Measuring Machines (CMMs).
• Experience working in metrology, quality control, manufacturing, inspection, or precision measurement environments.
• Familiarity with ISO/IEC 17025 calibration and quality requirements.
• Knowledge of GD&T (Geometric Dimensioning & Tolerancing).
• Experience with Renishaw metrology products PH20, REVO, SP25, Equator, or related systems.
• Background in machine tool service, industrial automation, robotics, CNC equipment, or industrial electronics.
• Previous internship or work experience within a manufacturing environment.

Knowledge, Skills and Abilities, Competencies

• Self-motivation, professionalism, and the ability to work independently in customer environments.
• Excellent verbal and written communication skills.
• A strong technical aptitude for troubleshooting electromechanical systems.
• Strong interpersonal and team collaboration abilities.
• Effective time management and organizational skills.
• A customer-first mindset with a commitment to delivering outstanding service.
• Manual dexterity and the ability to perform installation and service work in manufacturing environments.
• Confidence working with Windows-based computer systems and technical software applications.

Compensation Range (Annual)

• $65,000 to $75,000(depending on level and location)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affluent action employer of minorities, females, veterans, and individuals with disabilities.

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.