CMDB & ServiceNow Analyst — Data Quality & Health

HTC Global Services; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, and Vis

Paid Time Off

Paid Holidays

401(k) matching

Group Life and Disability insurance

Professional Development opportunities

Wellness programs

a variety of other perks.

Job summary

HTC Global Services seeks a Configuration Management Database (CMDB) Analyst to maintain the ServiceNow CMDB, ensure data quality, and support critical ITSM processes. You will administer the CMDB, perform health checks, deduplication, reporting, and manage integrations.

This role emphasizes CMDB health, CI relationships, and asset lifecycle data while working with cross-functional teams and ServiceNow Discovery.

Qualifications

• 3+ years in CMDB health and data management.
• 3+ years with CMDB
• Strong verbal and written communication skills
• 2+ years IT Asset Management (ITAM)
• 2+ years Common Service Data Model (CSDM)
• 2+ years ITSM and ITIL practices
• 1+ year IT Operations Management
• 1+ year ServiceNow Discovery

Responsibilities

• Administer and maintain the CMDB
• Support CMDB provisioning and de-provisioning requests per SLAs
• Perform CMDB health checks, de-duplication, data cleanup, and reporting
• Manage CMDB Health Dashboard administration
• Create and maintain custom and out-of-the-box integrations
• Support ServiceNow Discovery and ongoing CMDB maintenance
• Review CMS-related issues impacting incidents and change outcomes
• Ensure CMDB data supports Change, Incident, and Problem Management processes
• Maintain CI relationships, CMDB ownership processes, and Asset Lifecycle Management data

Skills

CMDB health

CMDB

Communication

IT Asset Management

CSDM

ITIL

IT Operations

ServiceNow Discovery

Education

ITIL Foundation/Practitioner certification

Tools

ServiceNow

CMDB tooling

Job description

HTC Global Services seeks a Configuration Management Database (CMDB) Analyst to maintain the ServiceNow CMDB, ensure data quality, and support critical ITSM processes. You will administer the CMDB, perform health checks, deduplication, reporting, and manage integrations.

This role emphasizes CMDB health, CI relationships, and asset lifecycle data while working with cross-functional teams and ServiceNow Discovery.