CMDB Lead: Configuration & Data Quality

ASM Research, An Accenture Federal Services Company; Topeka (KS); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure data is complete and trusted across enterprise IT. You will own day-to-day configuration activities and partner with operations, engineering, and service management to support incident, change, and problem management.

Candidates should have 4-7 years in configuration management, familiarity with ITIL concepts and platforms like ServiceNow, and the ability to maintain a SECRET

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 4-7 years of experience in configuration management, service management, or related IT operations roles.
• ITIL-aligned service asset and configuration management concepts.
• Experience with enterprise ITSM/CMDB platforms (e.g., ServiceNow).

Responsibilities

• Lead day-to-day CMDB operations by establishing and enforcing processes to create, update, and retire CIs and their relationships.
• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions.
• Plan and execute configuration audits and certifications, compare CMDB data to inventories, and oversee remediation with owning teams.
• Configure ITSM/CMDB tools to build queries, reports, and dashboards for impact analysis and decision-making.
• Ensure change, incident, and problem records are linked to CIs to improve traceability and reporting.
• Define, monitor, and report CMDB data quality metrics and partner on governance, standards, and training.
• Contribute to configuration management plans and ITIL-aligned procedures for a regulated federal IT environment.

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure data is complete and trusted across enterprise IT. You will own day-to-day configuration activities and partner with operations, engineering, and service management to support incident, change, and problem management.

Candidates should have 4-7 years in configuration management, familiarity with ITIL concepts and platforms like ServiceNow, and the ability to maintain a SECRET